Oracle Fusion Cloud Support Specialist (HCM)

Impact Advisors Mexico; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Year-end bonus

Paid vacation

Public holidays

Grocery vouchers

Medical insurance

Extra vacation days

Training and mentorship

Descripción de la vacante

Impact Advisors Mexico seeks an Oracle Fusion Support Analyst to provide functional support, maintenance, and optimization for Oracle Fusion HCM applications. You will collaborate with HR, Talent Acquisition, Total Rewards, Learning, Payroll, and IT to resolve issues and drive process improvements.

Ideal candidates have 3–5 years of hands-on Oracle Fusion Cloud support experience, strong English, and experience across multiple Fusion functional areas such as Core HR, Compensation, and Journeys.

Formación

• Bachelor's degree in IT/IS/Business Administration/HR/Engineering or related field preferred.
• 5–10 years experience supporting Human Capital Management or enterprise systems.
• 3–5 years hands-on Oracle Fusion Cloud support experience.
• Experience supporting several Oracle Fusion functional areas.
• Experience managing production incidents, enhancements, configurations, quarterly releases, and testing.
• Experience working with business stakeholders, technical teams, and end users.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced consulting environment.
• Advanced English proficiency and ability to communicate with U.S.-based clients and stakeholders.
• Resume submission in English is required.

Responsabilidades

• Provide functional support for Oracle Fusion applications.
• Investigate and resolve production incidents, user inquiries, configuration issues, and service requests.
• Perform root-cause analysis and implement sustainable solutions.
• Maintain system configurations and identify opportunities for process improvement.
• Support multiple functional areas, including Core Human Resources, Workforce Structures, Talent and Performance Management, Learning Cloud, Compensation, Journeys, Security.
• Collaborate with business and technical teams to understand operational needs.
• Translate business requirements into functional solutions and system enhancements.
• Advise stakeholders on Oracle functionality and leading practices.
• Support workforce management, talent, employee services, and employee experience initiatives.
• Review Oracle quarterly releases and assess impact.
• Coordinate regression and user acceptance testing.
• Develop test scripts and document testing results.
• Maintain functional documentation, process flows, configuration records, and knowledge articles.
• Communicate release changes, risks, and recommendations to stakeholders.
• Develop and maintain reports using Oracle BI and BI Publisher.
• Support workforce analytics, compliance reporting, audits, and data-validation activities.
• Investigate data discrepancies and assist users with reporting requirements.
• Support security roles, data-access controls, and segregation-of-duties requirements.

Conocimientos

Oracle Fusion

Functional support

Root-cause analysis

Reporting

Process improvement

Security roles

Stakeholder collaboration

Educación

Bachelor's degree

Herramientas

Oracle Transactional BI

BI Publisher

Data Loader

Oracle Integration Cloud

Descripción del empleo

Impact Advisors Mexico seeks an Oracle Fusion Support Analyst to provide functional support, maintenance, and optimization for Oracle Fusion HCM applications. You will collaborate with HR, Talent Acquisition, Total Rewards, Learning, Payroll, and IT to resolve issues and drive process improvements.

Ideal candidates have 3–5 years of hands-on Oracle Fusion Cloud support experience, strong English, and experience across multiple Fusion functional areas such as Core HR, Compensation, and Journeys.