OPERATIONS TECHNICIAN

AutoZone; Chihuahua; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

AutoZone in Chihuahua, Mexico is seeking a second-level Store Technical Support specialist. You will handle store system issues, provide phone resolutions, and coordinate on-site technician dispatch when needed.

The role requires 1–2 years of experience in customer contact/technical support, a high school diploma, and fluency in English and Spanish. Familiarity with Linux, MS Office, and MySQL is preferred; Portuguese is a plus.

Formación

• Requires a high school diploma or GED, with vocational courses encouraged.
• Area of study: Information Technologies / Computer Science.
• 1–2 years of experience in Customer Contact Specialist / Technical Support.
• Fluent in English and Spanish.

Responsabilidades

• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.

Conocimientos

English

Spanish

Educación

High school diploma or GED

Information Technologies / Computer Science

Herramientas

Linux

MS Office

MySQL

Descripción del empleo

Position Summary

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

Job Responsibilities - Other Duties May Be Assigned

• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.

Skills And Requirements

• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Science
• Years of experience: One to two years.
• Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.