COLLECTOR

AutoZone, Inc.; Chihuahua; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

AutoZone de México is seeking a collections specialist to contact customers by phone and collect past due balances on AutoZone accounts. The role involves providing credit orientation and resolving invoice or statement requests, while directing customer calls as needed.

The ideal candidate will have a bachelor’s degree or equivalent, experience in customer service and collections, and strong communication and analytical skills.

Formación

• Bachelor degree or equivalent.
• Experience in customer service and collections.
• Bilingual with excellent communication.
• Ability to work under pressure and as part of a team.
• Strong communication and analytical skills.

Responsabilidades

• Contact customers by phone to collect past due balances on AutoZone accounts.
• Provide credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customer calls.
• Analyze on-hand information prior to contact to answer questions about account balances.

Conocimientos

Customer service

Collections

Communication skills

Teamwork

Under pressure

Problem solving

Analytical skills

Goal setting

Educación

Bachelor's degree (BA, BS) or equivalent

Descripción del empleo

Job Description

SUMMARY

• To contact customers via phone in order to collect past due balances on their AutoZone accounts.
• Give credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customers calls.
• Provide resolution to invoice and statements requests and direct customers calls.
• Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

REQUIREMENTS

• Level of formal education: A bachelor degree (BA, BS) or equivalent.
• Area of study: No special requirement.
• Type of excperience: Customer service, collection experience.
• Special Certifications or technical skills: Billingual, highly customer service oriented, excellent communications skills, ability to work under pressure, team worker.
• Other/Preferred: Communication and analytical skills, problem-solving abilities, proactive with a "can-do" attitude, ability to establish goals and target deadlines

About Autozone

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Job Identification 138845

Job Schedule Full time