COLLECTOR

AutoZone; Chihuahua; Presencial; MXN 279.000 - 391.000; Jornada completa

Descripción de la vacante

AutoZone seeks a front-line collections specialist in Chihuahua to contact customers by phone and collect past due balances on AutoZone accounts. You will provide credit orientation and resolve invoice and statement requests, directing customer calls as needed.

The role requires bilingual communication, strong customer service orientation, and the ability to work under pressure in a fast-paced environment. Team collaboration and goal-driven performance are essential.

Formación

• Bachelor degree or equivalent.
• No specific area of study required.
• Experience in customer service and collections.
• Bilingual, strong communication, ability to work under pressure, team player.
• Proactive with a can-do attitude, capable of setting goals and deadlines.

Responsabilidades

• Contact customers by phone to collect past due balances on AutoZone accounts.
• Provide credit orientation to customers.
• Resolve invoice and statement requests and direct customer calls.
• Analyze available information before contacting customers to answer questions about account balances.

Conocimientos

Customer service

Collection experience

Communication skills

Team player

Under pressure

Educación

Bachelor's degree (BA/BS) or equivalent

Descripción del empleo

Summary

• To contact customers via phone in order to collect past due balances on their AutoZone accounts.
• Give credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customers calls.
• Provide resolution to invoice and statements requests and direct customers calls.
• Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

• To contact customers via phone in order to collect past due balances on their AutoZone accounts.
• Give credit orientation to customers.
• Provide resolution to invoice and statements requests and direct customers calls.
• Provide resolution to invoice and statements requests and direct customers calls.
• Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.

Requirements

• Level of formal education: A bachelor degree (BA, BS) or equivalent.
• Area of study: No special requirement.
• Type of excperience: Customer service, collection experience.
• Special Certifications or technical skills: Billingual, highly customer service oriented, excellent communications skills, ability to work under pressure, team worker.
• Other/Preferred: Communication and analytical skills, problem-solving abilities, proactive with a \"can-do\" attitude, ability to establish goals and target deadlines