Operations Lead — Doctor Activation & Growth

EON Systems, Inc.; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Equity

Job summary

Leona is building an AI-powered assistant to help doctors manage patient communications and keep evenings free. We’re seeking a hands-on operator who can own onboarding, activation, and scalable processes from day one.

You’ll work at the intersection of operations, product, and customer experience, analyzing performance data and driving improvements across onboarding, activation, engagement, and retention. The role offers ownership and exposure to growth and strategy in a fast-paced startup.

Qualifications

• Bachelor's degree in Business, Economics, Engineering, Mathematics, or related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Comfort working with data and learning new tools quickly.
• Proficiency with Excel/Google Sheets; experience with SQL is a plus.
• Familiarity with AI tools and large language models.
• Strong ownership mentality and bias toward action.
• Ability to thrive in fast-changing environments.
• An intermediate level in Spanish is required for this role.

Responsibilities

• Guide doctors through onboarding, from signup to successful activation.
• Become an expert on our onboarding funnel and identify opportunities to improve conversion and engagement.
• Act as a trusted point of contact for a portfolio of doctors during their first weeks on Leona.
• Collect customer insights and translate them into product and operational improvements.
• Build dashboards and reports that help leadership understand business performance.
• Monitor key metrics across onboarding, activation, engagement, and retention.
• Identify trends, bottlenecks, and opportunities through data analysis.
• Present recommendations and insights to stakeholders.
• Design and improve processes that enable Leona to scale efficiently.
• Partner with product, growth, operations, and engineering teams to launch new initiatives.
• Lead cross-functional projects from idea to execution.
• Develop systems that improve quality, speed, and reliability across the organization.
• Conduct market and competitive research.
• Help evaluate new growth opportunities and business initiatives.
• Support leadership on high-priority strategic projects.
• Contribute to company planning and goal-setting processes.
• Become an expert in Leona's product, doctors, and operational workflows.
• Take ownership of onboarding and supporting new doctors.
• Build familiarity with our key metrics and dashboards.
• Own meaningful improvements to activation or onboarding performance.
• Launch at least one operational initiative that improves efficiency or customer experience.
• Become a trusted partner across growth, product, and operations teams.
• Deliver insights that influence company decisions.

Skills

Onboarding

Activation

Data analysis

Dashboards

Cross-functional

Spanish (intermediate)

Education

Bachelor's degree

Tools

SQL

Job description

Leona is building an AI-powered assistant to help doctors manage patient communications and keep evenings free. We’re seeking a hands-on operator who can own onboarding, activation, and scalable processes from day one.

You’ll work at the intersection of operations, product, and customer experience, analyzing performance data and driving improvements across onboarding, activation, engagement, and retention. The role offers ownership and exposure to growth and strategy in a fast-paced startup.