Operations Intern — Vendor Supply

DiDi Global; Ciudad de México; Presencial; MXN 100.000 - 167.000; Jornada completa

Descripción de la vacante

DiDi Global in Mexico City is offering an internship within the Alianza team, building a new logistics model. You will own real recurring processes from week one, ensuring partners are paid correctly and statements are accurate.

You will use SQL and Excel to analyze data, support settlements and reporting, and help automate workflows. Fluent English and the ability to overlap with China time zones are essential.

Formación

• Strong data analysis skills — proficient in SQL and Excel.
• Comfortable with AI tools — you already use them daily for analysis, documentation, and automation.
• Fluent English (working language).
• Able to work evenings to overlap with China time zones — the team spans Mexico and China.
• Rigor and accountability. Attention to detail and double-checking are required.
• Hardworking, sharp, and eager to grow, comfortable with ambiguity.

Responsabilidades

• Settlement and payment support: end-to-end settlements, reconciliation checks, and documentation.
• Partner account management: setup, activation/deactivation, audits, and point of contact for issues.
• Issue collection and tracking: structured logging and classification of operational exceptions.
• Reporting and analysis support: recurring reports and ad-hoc analyses; automate repeatable parts.

Conocimientos

SQL

Excel

AI tools

English fluency

Evening hours

Rigor

Hardworking

Growth mindset

Python scripting

Descripción del empleo

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

Alianza is a startup team inside DiDi building a new logistics supply model in Mexico from the ground up. This internship sits at the operational core of that model — the daily work of making sure partners get paid correctly, accounts run cleanly, and problems get caught before they become expensive.

It is not a shadowing role. You will own real recurring processes from week one, and the quality of your work is visible to the people it affects: fleet partners waiting on a statement, operators waiting on an answer.

Role Responsibilities

1. Settlement and payment support

• Support the settlement cycle end to end: prepare statement data, run reconciliation checks, and help track payments through to completion.
• Cross-check order-level data against pricing rules and flag discrepancies before statements go out.
• Maintain settlement records and supporting documentation so every figure can be traced back to its source.
• Support adjustment and dispute handling: log the case, gather evidence, track it to resolution.

2. Partner account management

• Manage operational accounts for partner fleets: setup, permission changes, activation and deactivation, and periodic audits.
• Keep the partner account roster accurate and current, and make sure account status matches actual cooperation status.
• Serve as the first point of contact for partner account issues, escalating what you can't resolve.

3. Issue collection, tracking, and feedback

• Build and maintain a structured log of operational exceptions — what happened, where, how often, what it cost.
• Turn scattered reports into categorized, quantified issue lists that show which problems are actually worth fixing.
• Track each issue to closure and close the loop with whoever raised it.
• Surface recurring patterns to the team: a problem that appears twenty times is a process defect, not twenty incidents.

4. Reporting and analysis support

• Produce recurring operational reports and dashboards; automate the parts that repeat.
• Run ad-hoc analysis to support decisions on pricing, budget, and partner performance.
• Help translate manual workflows into automated or AI-assisted ones — and document what you built so it outlives your internship.

Role Qualifications

Must have

• Strong data analysis skills — proficient in SQL and Excel; comfortable working with large transaction-level datasets and finding the row that's wrong.
• Comfortable with AI tools — you already use them daily for analysis, documentation, and automation, and can show what you've built.
• Fluent English (working language).
• Able to work evenings to overlap with China time zones — the team spans Mexico and China, and some collaboration happens outside local hours.
• Rigor and accountability. The team handles very important information to the client. Attention to detail and preoccupation with double-checking are required for your routine.
• Hardworking, sharp, and eager to grow — comfortable with ambiguity, asks questions, and takes feedback with an open mind.

Plus

• Chinese is a strong plus — much of the team's internal discussion happens in Chinese.
• Python or other scripting for automation.
• Coursework or experience in finance, accounting, economics, statistics, or a quantitative field.
• Prior internship in operations, finance, consulting, or a data-heavy role.

EEO Statement

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms