Operations Coordinator - Pharmacovigilance

IQVIA; Ciudad de México; On-site; MXN 260,000 - 380,000; Full time

Job summary

IQVIA is seeking an administrative support professional to manage and coordinate lifecycle safety administrative functions across service lines. You will assist with data processing, project workflows, and documentation, while supporting junior team members and ensuring smooth operations.

The role requires a Bachelor’s in life sciences or equivalent experience, fluent English and strong Microsoft Office skills.

Qualifications

• Education: Bachelor's degree in a life science field or equivalent experience.
• Fluent in local language and advanced English proficiency.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage the administrative support across Lifecycle Safety service lines for SO and LSM functions.
• Assist with project workflow including database entry and lifecycle safety data reports.
• Create and maintain project files, system access requests, and document control.
• Create, maintain and track case folders and distribute to operations team members.
• Coordinate team/department/project meetings and provide admin support as needed.
• Identify and record process or quality problems and escalate to senior team member.
• Participate in continuous improvement of departmental processes and procedures.

Skills

Fluent English

Education

Bachelor's degree in life science or equivalent experience

Tools

Word

Excel

Outlook

Job description

Job Overview

Manage the administrative support across all Lifecycle Safety service lines to the SO and LSM functions as appropriate. Provide support to junior administrative team members.

Essential Functions

• Assist in processing of Lifecycle Safety data by collecting and tracking incoming Adverse Events (AE)/, distributing event information to appropriate project personnel in the workflow for continued processing
• May assist with project workflow including database entry, and generation of Lifecycle Safety data reports, assisting with deadline quality measurements, as directed by operations team member or manager
• Assist with administrative team support e.g. creation and maintenance of project files, systems access requests.
• Creating, maintaining and track case folders, filing, retrieving and distribution of case folders to operations team members, assisting in maintenance of document control storage and relevant applications/systems as directed.
• Creating project tracking spreadsheets and associated tracking entry specifications
• Assisting operations team member in assessing database setup needs
• Escalating any system/equipment problem
• Oversee and co-ordinate administrative support by coordinating team/department/customer/project oversight group meetings
• Provide administrative support where required. Identify and record process or quality problems and bring them to the attention of a senior team member.
• Participate in continuous improvement of all departmental processes and procedures by identifying and implementing efficiencies in workflow and/or case processing.
• Perform other duties as assigned, e.g. Case Reconciliation activities

Qualifications

• Education: Bachelor's degree in a life science field (e.g., biology, pharmacy, nursing) or equivalent experience.
• Fluent in local language and advanced English proficiency.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.