Operations Coordinator

WWL Vehicle Services Mexico S. de R.L. de C.V.; San Luis Potosí; Presencial; MXN 30.000 - 54.000; Jornada completa

Descripción de la vacante

Wallenius Wilhelmsen is seeking a Logistics IT Support professional to monitor internal and external systems, assist Supervisors, and coordinate vehicle shipments. The role requires handling reports, data analysis, and collaboration with operations teams.

The candidate should have a technical degree or related field, experience in data entry, inventory, and customer-focused support. Travel may be required based on operational needs.

Formación

• Completed or partially completed Technical Degree, internship, or related field.
• Knowledge of Administrative IT, familiarity with information technologies, and proficiency in Microsoft Office 365 (English version).
• Experience in data entry, inventory management, customer service, and customer-focused support.

Responsabilidades

• Monitor internal and external software systems to support Supervisors by tracking production vehicle receipt, storage, and shipment.
• Prepare and submit reports to the Supervisor for approval before distribution to customers.
• Analyze data from WITS & VTIMS systems accurately.

Conocimientos

Administrative IT

Microsoft Office 365

Inventory management

Customer service

Customer-focused support

Educación

Technical Degree

Internship

Related field

Descripción del empleo

Job Description

Monitor internal and external software systems to support Supervisors by tracking production vehicle receipt, storage, and shipment via rail and/or car carrier. Assist customers in resolving issues and answering questions related to the product or service.

• Prepare and submit reports to the Supervisor for approval in a timely manner before they are distributed daily to internal and external customers.
• Accurately analyze information from the WITS & VTIMS systems.
• Coordinate with the Operations team to plan vehicle shipments and manage yard operations.
• Be able to work 12-hour shifts and maintain flexibility to work extended hours, rotating shifts, and weekends as required.
• Transmit EDI (Electronic Data Interchange) files between internal systems and customer systems.
• Update daily shipping plans due to vehicle holds, campaigns, or other operational changes.
• Validate vehicles shipped by the rail and car carrier (car-haul) teams.
• Participate in meetings and conference calls with internal and external customers.
• Perform other duties as assigned.
• Back up captured data to ensure information integrity and availability.
• Troubleshoot technical issues related to operational systems.
• Report any anomalies that could jeopardize the safety or quality of the operation to the Supervisor promptly.

These responsibilities are illustrative and not intended to be all-inclusive or limiting.

Job Requirements

Education: Completed or partially completed Technical Degree, internship, or related field.

Knowledge: Administrative IT, familiarity with information technologies, and proficiency in Microsoft Office 365 (English version).

Experience: Knowledge of data entry, inventory management, customer service, and customer-focused support.

Language Requirement: Not required.

Travel Availability: Yes, based on operational needs.

Who We Are

At Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics. Our success is built on our people. Rooted in a strong safety culture and guided by our values - We Care, We Challenge, We Commit - we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.

Our Commitment to Equal Opportunities and an Inclusive Workplace

At Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business.

By joining WalWil, you are not just taking on a role. You are joining a global team of over 9,000 people across 28 countries, where you can play a part in shaping shipping and logistics to be cleaner, smarter, and better for future generations. We believe careers grow through purpose, learning, and collaboration. Here, you will have opportunities to develop your skills, work with experienced colleagues, and contribute to meaningful work that supports customers and communities around the world. If you are motivated to learn, make an impact, and be part of a global team, WalWil could be the place for you. For more than 150 years, Wallenius Wilhelmsen has connected people, businesses, and markets across the world. What began as a mission to move goods and enable trade has evolved into a global shipping and logistics company focused on innovation, operational excellence, and a more sustainable future. But our story is defined as much by our people as by our business. Guided by our values - We Care, We Challenge, and We Commit - we foster a culture where people are empowered to grow, speak up and make a meaningful impact. Behind every achievement is the dedication, expertise, and collaboration of our teams. Across 28 countries, colleagues come together with diverse perspectives and a shared purpose: creating value for our customers, communities, and one another. It is this spirit that makes WalWil not only a leader in our industry, but also a place where people can build rewarding careers and contribute to something bigger than themselves.