Operations Analytics & Scheduling Specialist

AutoZone, Inc.; Chihuahua; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

AutoZone de México is seeking an Operations Analyst to analyze call volume, track historical data, identify trends, and suggest process improvements for management.

The role designs and maintains shift bids and statistical activity reports, and mobilizes resources when emergencies arise regarding waiting queues.

Responsibilities include staff planning, forecast accuracy, scheduling, and coordinating between Store Technical Support and IT to resolve outages.

Formación

• Associate's degree or equivalent training in IT or related field.
• Area of study: IT, software studies, computer hardware.
• 1–2 years of experience in technical support, customer service or analytics.
• Fluent in English and Spanish; proficient in MS Office and MySQL.

Responsabilidades

• Staff planning including forecast accuracy, scheduling, service levels and minimizing variance.
• Monitor calls and participate in customer and client monitoring programs.
• Analyze data to identify root causes and deploy improvements for Store Technical Support.
• Coordinate between STS and IT teams to handle outages and emergencies.

Conocimientos

Bilingual English/Spanish

Educación

Associate's degree

Herramientas

MS Office

MySQL

Descripción del empleo

AutoZone de México is seeking an Operations Analyst to analyze call volume, track historical data, identify trends, and suggest process improvements for management.

The role designs and maintains shift bids and statistical activity reports, and mobilizes resources when emergencies arise regarding waiting queues.

Responsibilities include staff planning, forecast accuracy, scheduling, and coordinating between Store Technical Support and IT to resolve outages.