Staffing & Analytics Operations Analyst

AutoZone; Chihuahua; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

AutoZone de México seeks an Operations Analyst to analyze call volume, track trends, and support management with process improvements. You design and maintain shift bids and statistical activity reports, and mobilize resources during emergencies affecting waiting queues.

The role involves staff planning, forecasting accuracy, scheduling, and ensuring service levels. Fluency in English and Spanish, plus MS Office and MySQL, are preferred as part of the tech-savvy environment.

Formación

• Level of Formal Education: An Associate's degree (two-year program) or equivalent formal training program.
• Area of Study:Information Technologies, Software studies, computer hardware.
• Years of Experience:One to two years.
• Type of Experience:Technical Support, Customer service, Statistical Analysis.
• Special Certifications or Technical Skills:Fluent in English and Spanish / MS Office / MySQL

Responsabilidades

• Responsible for efficient staff planning including forecast accuracy, scheduling, achieving service levels, adherence and minimizing required staff variance.
• Performs call monitoring and participates in customer and client monitoring programs to identify customer needs and expectations.
• Analizes data gathered to identify root cause and deploy solutions among the Store Technical Support.
• Provides contact between STS and other IT departments to collect exceptions, outages and emergency situations information

Conocimientos

English & Spanish fluency

MS Office

MySQL

Educación

Associate's degree

Descripción del empleo

AutoZone de México seeks an Operations Analyst to analyze call volume, track trends, and support management with process improvements. You design and maintain shift bids and statistical activity reports, and mobilize resources during emergencies affecting waiting queues.

The role involves staff planning, forecasting accuracy, scheduling, and ensuring service levels. Fluency in English and Spanish, plus MS Office and MySQL, are preferred as part of the tech-savvy environment.