Operations Analyst

Tensec; Monterrey; Híbrido; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Tensec is establishing a cross-border payments operations team in Monterrey, Mexico, seeking an entry-level Operations Associate to support onboarding and daily client interaction. You will work with Customer Care and the Mexico operations group to move clients smoothly through onboarding and to ensure timely transaction follow-ups.

The role offers hands-on exposure to cross-border payments, FX operations, and client relationship management, with a hybrid work setup in Monterrey and

Formación

• Bachelor's degree or equivalent in business/finance/related field.
• Fluent in Spanish and English for daily collaboration with global teams.
• Strong time management and organizational skills.
• Solid presentation and communication skills.
• Comfortable working in a fast-paced startup environment.

Responsabilidades

• Support client onboarding from application through activation and documentation.
• Proactively follow up on transactions and ensure timely completion.
• Assist Mexico operations with administrative tasks and SOPs.
• Prepare status updates and simple presentations for internal stakeholders.
• Identify bottlenecks and suggest process improvements.

Conocimientos

Spanish & English fluency

Time management

Client communication

Presentation skills

Detail-oriented

Office productivity

CRM tools (Zendesk)

Educación

Bachelor's degree in Business Administration, Finance, International Business, or related field

Herramientas

Zendesk

Descripción del empleo

Founded in 2023, Tensec is a global fintech that enables small and medium-sized businesses (SMBs) to enter global trade and thrive by giving them access to global transaction banking solutions that are user-friendly, efficient, and secure.

Tensec founders have driven startups from foundation to exit, built decacorns, and led global teams at companies such as PayPal, Credit Karma, Facebook, Goldman Sachs, Visa, Mastercard, and American Express. We’re putting together a world‑class team to disrupt the $50 trillion cross‑border b2b financial services industry by providing SMBs the financial strength to participate and win in the global economy.

We believe that successful companies and teams are directly correlated to a company's cultural DNA. At Tensec, we make a deliberate effort to create values and foster a culture able to unleash both human and organizational potential. We strongly believe that the best business results derive from teams that have a strong identification with a mission, push themselves to the edge, and love what they do.

The Tensec team is diverse and global, with members in San Francisco, New York, Miami, Monterrey, and Sao Paulo. We are funded by top venture capital firms such as Quiet Capital, Costanoa Ventures, Coinbase Ventures, Clocktower, WillowTree, and prolific angels such as Jason Pate (Chief Strategy Officer, Plaid), Bora Chung (ex‑Chief Experience Officer, Bill.com and Board Member, Remitly).

How we Work

We move fast, debrief quickly, and expect you to own your output. This is a dynamic company, we value speed and decisiveness over process. You'll have the context you need to make good decisions, and the autonomy to make them.

Location

Monterrey, Mexico. This role follows a hybrid model. We ask that you're in our Monterrey office 2–3 days per week.

About the Role

Tensec is looking for an Operations Associate to support the day-to-day execution of our client onboarding and transaction operations across Mexico. This is an entry-level role, ideal for a recent graduate who is highly organized, comfortable presenting ideas clearly, and confident engaging directly with clients. You'll work closely with the Customer Care and Ops Lead and the Mexico operations team to keep new clients moving smoothly through onboarding and to ensure transactions are followed up on and resolved without delay.

This role is a great launchpad for someone early in their career who wants hands‑on exposure to how a cross‑border payments and FX business runs day to day, with direct visibility into client relationships and operational processes from week one.

Key Responsibilities

Client Onboarding Support

• Support new client onboarding from application through activation, ensuring all required documentation and information is collected accurately and on time.
• Serve as a friendly, responsive point of contact for new clients during onboarding, answering questions and guiding them through next steps.
• Track onboarding status across clients and flag delays or blockers to the Customer Care and Ops Lead.

Transaction Follow‑Up

• Monitor new transactions and proactively follow up with clients and internal teams to ensure timely completion.
• Identify and elevate transaction issues or delays before they become client‑facing problems.
• Maintain clear, up‑to‑date records of transaction status for reporting purposes.

Operations Support (Mexico Team)

• Provide day‑to‑day support to the Mexico operations team on recurring administrative and coordination tasks.
• Help maintain and organize operational documentation, trackers, and SOPs.
• Assist in coordinating between local operations, customer service, and other cross‑functional teams as needed.

Reporting and Presentations

• Prepare clear, well‑organized status updates and summaries for internal stakeholders.
• Build simple presentations to communicate onboarding progress, transaction status, or process updates.
• Support the Customer Care and Ops Lead with ad hoc reporting and data organization.

Process and Client Relationship Support

• Help identify recurring bottlenecks or inefficiencies in onboarding and transaction workflows and suggest improvements.
• Build rapport with clients through consistent, professional follow‑up and communication.
• Support the broader customer service and operations team with additional tasks as priorities evolve.

Qualifications

• Bachelor's degree in Business Administration, Finance, International Business, or a related field (recent graduates welcome — prior professional experience is not required).
• Strong time management and organizational skills, with the ability to juggle multiple onboarding and transaction follow‑ups at once.
• Comfortable and confident speaking directly with clients; not afraid to pick up the phone or lead a conversation.
• Solid presentation skills. Able to organize information clearly and communicate it to internal or external audiences.
• Fluent in Spanish and English, both required, given daily collaboration with global teams.
• Based in or willing to relocate to Monterrey, Mexico.

Skills

• Detail‑oriented with a proactive, ownership‑driven approach to tasks.
• Comfortable working in a fast‑paced startup environment with shifting priorities.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office / Google Workspace (Docs, Sheets, Slides); familiarity with Zendesk or other CRM/ticketing tools is a plus, not a requirement.
• Eager to learn the fundamentals of cross‑border payments, FX, and financial operations.

Tensec is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.

Tensec is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people of all backgrounds and identities to apply. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e., she/her, he/him, they/them).

We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please let your recruiter know if you require an accommodation during the application or interview process.