Onsite Technical Service Partner: Customer Value & Ops

AkzoNobel; Monterrey; Presencial; MXN 687.521 - 1.031.282; Jornada completa

Descripción de la vacante

AkzoNobel in Monterrey seeks a candidate for a role focused on owning customer relationships and delivering technical services across Metal Coatings. Your responsibilities include optimizing processes, ensuring customer satisfaction, and conducting audits.

The ideal candidate should have a bachelor's degree or significant experience in the field, along with skills in using CRM systems and understanding of Lean Manufacturing. Join our inclusive workplace dedicated to diversity.

Formación

• Bachelor’s degree Desirable or 10 years of experience in Field Service/Sales/Metal Coatings.
• Basic computer skills required, including MS Office and CRM Systems.
• In-depth experience within a field sales/service role related to Coil Coatings.
• Understanding of Lean Manufacturing processes.

Responsabilidades

• Deliver technical service aligned with business strategy across Metal Coatings product groups.
• Ensure customer satisfaction through effective technical support and follow-up.
• Develop technical expertise to support customers and product processes.
• Optimize customer processes and reduce operating costs.
• Conduct customer audits and provide technical training.
• Resolve technical issues related to products.
• Build strong customer relationships across different levels.

Conocimientos

Technical service delivery

Customer relationship management

Market intelligence collection

Process improvement

Educación

Bachelor’s degree or 10 years of experience in Field Service/Sales/Metal Coatings

Herramientas

MS Office (Word, Excel, PowerPoint)

CRM Systems

SAP

Descripción del empleo

AkzoNobel in Monterrey seeks a candidate for a role focused on owning customer relationships and delivering technical services across Metal Coatings. Your responsibilities include optimizing processes, ensuring customer satisfaction, and conducting audits.

The ideal candidate should have a bachelor's degree or significant experience in the field, along with skills in using CRM systems and understanding of Lean Manufacturing. Join our inclusive workplace dedicated to diversity.