Onsite Tech Support Pro – AI-Driven Solutions

Nextiva; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

13% matched savings fund

13th-month bonus

Job summary

Nextiva is hiring a Technical Support Representative in Guadalajara to deliver exceptional customer experiences onsite. You will troubleshoot issues across hardware, software, and networking, document interactions, and own resolutions in a fast-paced, collaborative environment.

The role emphasizes AI-assisted workflows, a focus on continuous learning, and collaboration with an energetic team to improve service delivery on a daily basis.

Qualifications

• 2+ years of customer service experience, preferably in technical support or help desk environment.
• Advanced English fluency required (spoken and written).
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday).
• Curiosity and enthusiasm for learning new technologies.

Responsibilities

• Troubleshoot customer issues across hardware, software, and networking systems; identify root causes and drive resolution.
• Communicate clearly and professionally to ensure interactions are positive and productive.
• Document customer interactions, issues, and resolutions with accuracy and consistency.
• Provide, maintain, and update systems to ensure optimal performance in a fast-paced, high-volume environment.
• Take full ownership of customer issues and follow through until resolution, meeting performance metrics.

Skills

Customer service

English fluency

Remote work

Technical curiosity

Tools

ChatGPT

Copilot

Job description

Nextiva is hiring a Technical Support Representative in Guadalajara to deliver exceptional customer experiences onsite. You will troubleshoot issues across hardware, software, and networking, document interactions, and own resolutions in a fast-paced, collaborative environment.

The role emphasizes AI-assisted workflows, a focus on continuous learning, and collaboration with an energetic team to improve service delivery on a daily basis.