Onsite Support Manager- Aviation Tooling

RH Aero Systems; Colón; Presencial; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

RH Aero Systems is seeking an onsite Readiness Manager in Santiago de Querétaro, Qro., Mexico. You will lead tooling evaluation, repairs, and customer coordination in an engine MRO shop environment, serving as the primary on-site contact.

The role requires 5+ years in tooling or aviation field service, strong project management, and ability to travel regionally. English fluency and Spanish proficiency are essential for effective collaboration with RH Aero stakeholders.

Formación

• Bachelor’s degree in Engineering or related field and relevant aviation tooling experience.
• Fluent English with professional Spanish communication for onsite customer engagement.
• 5+ years in tooling, aviation maintenance or field service within aviation.

Responsabilidades

• Manage projects, products, and services in the assigned region with cross-functional teams.
• Assist in inventories, including Rhinestahl and customer-owned assets.
• Troubleshoot and perform maintenance on tooling and equipment.
• Review drawings, modify tooling, and manage related logistics.
• Support on-site customer management and equipment setup.

Conocimientos

Fluent English

Spanish proficiency

Project management

Communication skills

Organized

Problem solving

Educación

Bachelor’s degree in Engineering or related field

Herramientas

CAD tools

ERP systems

Microsoft Office (Excel, PowerPoint)

Descripción del empleo

About RH Aero Systems

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses, Rhinestahl and HYDRO Systems, we deliver capability across custom-designed ground support equipment, OEM-licensed engine and airframe tooling, 26 global service centers, and innovative engineered solutions for OEMs, MROs, and operators worldwide. RH Aero Systems' global headquarters are in Mason, Ohio, USA. For further details, visit RHAero.com.

Job Summary

This is an onsite role based in Santiago de Querétaro, Qro., Mexico, supporting customer operations in an engine MRO shop environment.

The Readiness Manager is a dynamic, customer-facing role that combines relationship management with technical expertise and hands-on problem-solving. Operating onsite within a customer’s engine MRO shop, this role serves as the primary point of contact and is critical to delivering a seamless tooling management experience.

Key responsibilities include tooling evaluation and inspection, coordinating repairs and upgrades, troubleshooting issues, supporting technician familiarization, managing inventory, and ensuring effective onsite communication.

Key Responsibilities

• Work with cross-functional teams to manage specific projects, products, and services in the assigned region
• Assist in managing on-hand inventories, including Rhinestahl and customer-owned assets
• Perform basic to mid-level troubleshooting, evaluations, testing, maintenance, and repairs on tooling and equipment
• Review tool drawings for design or manufacturing issues when they arise. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, repairs, tests, and related activities, and reassemble tools as required for delivery to the customer
• Participate in supply chain development and monitoring activities
Monitor and support Rhinestahl’s GE360 Foam Cart maintenance and support program in the region
• Support customer projects, equipment setup, and familiarization training

Technical Responsibilities

• Support the Technical and Regional Customer Management teams
• Provide onsite project support for tooling and equipment
• Provide OEM support for tooling and equipment
• Support tooling and equipment modifications, upgrades, repairs, calibrations, and related activities
• Troubleshoot tooling and equipment, including electrical and hydromechanical issues.

Qualifications

• Bachelor’s degree in Engineering, Aviation Maintenance, Industrial Technology, or equivalent relevant experience
• Fluent in English, written and verbal, with professional working proficiency in Spanish to support onsite customer communication and collaboration with global RH Aero stakeholders
• 5+ years of experience in tooling/support equipment, aviation maintenance, or field service within the aviation industry (technical experience required)
• Experience in tooling and equipment design, manufacturing, or production environments
• Strong project/program management, presentation, and communication skills
• Proficient in Microsoft Office (Excel, PowerPoint) and ERP systems
• Highly organized with strong attention to detail and accuracy
• Self-motivated with the ability to work independently
• Ability to read and interpret technical drawings from an engineering perspective
• Ability to understand aviation engine, aircraft, and procedural manuals
• Hands-on experience with mechanical evaluation, troubleshooting, and repair of equipment
• Ability to perform job-related physical tasks for extended periods, with or without reasonable accommodation, as required for onsite tooling support activities
• Ability to lift and carry up to 50 lbs, with or without reasonable accommodation, when required for essential job duties
• Willingness to travel within the assigned region and occasionally internationally to customer and Rhinestahl locations
• Candidates must be legally authorized to work in Mexico
• Ability to effectively engage with stakeholders across all levels of a customer organization

Other Information

We offer a competitive compensation and benefits package in accordance with applicable Mexican labor requirements and company policy. Final employment terms, including statutory and company-provided benefits, will be confirmed during the offer process.

RH Aero Systems is committed to equal employment opportunity and a workplace free from discrimination. Employment decisions are based on qualifications, experience, business needs, and job-related criteria, without discrimination based on legally protected characteristics under applicable Mexican law.