Onsite Shift Area Manager, Delivery Operations

Amazon; Monterrey; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

in Monterrey seeks an experienced Operations Manager to own delivery station leadership, drive safety and performance, and manage a team of Process Assistants and DSPs. The role requires flexibility for weekends, nights, and holidays, with a focus on process improvements and Lean practices. The position emphasizes people development, cross-functional collaboration, and maintaining high standards of quality and efficiency in a fast-paced

Formación

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 2+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsabilidades

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery -Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Lead change at internet speed, innovation has made us the global company that we are today.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Ability to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver’s dispatch.
• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

Conocimientos

People management

Lean techniques

Educación

Bachelor's degree or equivalent

Descripción del empleo

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

in Monterrey seeks an experienced Operations Manager to own delivery station leadership, drive safety and performance, and manage a team of Process Assistants and DSPs. The role requires flexibility for weekends, nights, and holidays, with a focus on process improvements and Lean practices. The position emphasizes people development, cross-functional collaboration, and maintaining high standards of quality and efficiency in a fast-paced