On-Site Community Lead: Hospitality & Growth

Wework; Chihuahua; Vor Ort; MXN 250.000 - 420.000; Vollzeit

Zusammenfassung

WeWork seeks a Community Lead to become the heart of our coworking community, responsible for hospitality, operations, and member engagement. This on-site role requires being in the building five days a week and leading initiatives that enhance the member experience and overall business performance.

You will partner with Leasing for tours, drive occupancy, manage service requests, and ensure safety standards while delivering a premium member experience across our WeWork locations.

Qualifikationen

• Bachelor’s degree required or equivalent.
• Proficient in English with excellent communication skills.
• 3+ years in hospitality, multi-unit retail, or related field.
• Analytical mindset with data-driven decision making.
• Strong multi-tasking and stakeholder management abilities.

Aufgaben

• Deliver elevated hospitality by anticipating member needs and ensuring a positive experience.
• Resolve member feedback using NPS data and address escalations with empathy.
• Support a curated event strategy to foster networking and member connections, boosting retention.
• Support the Community desk schedule to ensure coverage during business hours.

Kenntnisse

Proficient in English

Hospitality experience

Multi-unit experience

Analytical thinking with data

Strong communication

Prioritization

Ausbildung

Bachelor’s Degree

Tools

Salesforce

Qualtrics

Jobbeschreibung

WeWork seeks a Community Lead to become the heart of our coworking community, responsible for hospitality, operations, and member engagement. This on-site role requires being in the building five days a week and leading initiatives that enhance the member experience and overall business performance.

You will partner with Leasing for tours, drive occupancy, manage service requests, and ensure safety standards while delivering a premium member experience across our WeWork locations.