Office and Operations Manager

Heypulpo; Santiago de Querétaro; Híbrido; MXN 335.000 - 558.000; Jornada completa

Descripción de la vacante

Evans Transportation Services in Querétaro is hiring an Office and Operations Manager to lead the account management and operations teams behind the Evans Experience. You will work with the VP of Mexico Operations and coordinate with the Laredo GM to design scalable processes in a fast-paced, 3PL setting.

The role requires 3–5+ years in logistics, strong TL knowledge, advanced English, and experience with TMS platforms.

Formación

• 3–5+ years of experience in logistics, transportation, or 3PL operations.
• Previous leadership, supervisory, or team coaching experience.
• Experience using TMS platforms and transportation technology.
• Advanced English (written and spoken).
• Strong analytical, organizational, and problem-solving skills.
• Working knowledge of U.S. geography and freight markets.

Responsabilidades

• Review monthly account performance against volume, GP, and GP% targets.
• Provide performance reports and action plans to hit targets.
• Coach and mentor Account Managers on TL operations and client management.
• Guide order entry, load validation, spot quoting, and load builds.
• Help team maximize use of bid boards and TMS platforms.
• Lead training, feedback, and performance coaching.
• Act as main escalation point for operational issues and fix root causes.
• Coordinate with Laredo GM to shape future structure.
• Drive adoption of new processes and ensure scalable ops.

Conocimientos

Logistics experience

Leadership

Account management

Truckload operations

English proficiency

US geography knowledge

TMS usage

Analytical skills

Descripción del empleo

# Office and Operations ManagerA real seat on Evans's team — hired through Pulpo.Querétaro · CST, Full timeFull-time// ABOUT THE ROLE## What this job is.Lead the account management and operations team behind the Evans Experience.At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses.We're looking for an Office and Operations Manager who knows truckload operations well and wants to lead. You'll report to the VP of Mexico Operations in a fast-paced, process-driven 3PL setting, and you'll help build the company's first office in Mexico.You'll be responsible for the daily performance of the Account Management and Operations teams and their customer service, operational, and growth goals. You'll work closely with your Account Managers, the Laredo General Manager, and customers across North America.If you're an experienced logistics leader who wants to coach a team and help shape a growing operation from the start, this role is for you.// ABOUT THE CLIENT## Who you'll work with.EvansEvans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, L TL, Parcel Optimization, Project Logistics, and cross-border Mexico services.Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain. The Managed Operations team relies on its Visibility Manager to keep the team executing consistently, customers informed, and exceptions handled before they become problems.// WHAT YOU'LL DO## Responsibilities.* Review monthly account performance against volume, GP, and GP% targets, and monitor daily team performance so goals stay on track.* Give Account Managers useful performance reports and insights, and build action plans to hit daily, weekly, and monthly operational goals.* Coach and mentor Account Managers on truckload (TL) operations and customer management.* Guide the team on order entry, load validation, spot quoting, and load builds.* Help team members get the most out of customer bid boards and TMS platforms.* Build team skills through ongoing training, feedback, and performance coaching.* Act as the main escalation point for operational issues, finding root causes and putting lasting fixes in place.* Update customers early on shipments and operational changes, and resolve every issue in a way that strengthens the customer experience.* Work with the Laredo General Manager to design and implement the future operational structure.* Drive adoption of new processes and organizational changes, and hold the team accountable for new responsibilities and performance expectations.* Suggest ideas that improve scalability, efficiency, and customer experience.// QUALIFICATIONS## What we're looking for.* 3–5+ years of experience in logistics, transportation, or 3PL operations.* Previous leadership, supervisory, or team coaching experience.* Experience managing customer accounts and operational performance.* Strong understanding of truckload (TL) operations.* Advanced English, written and spoken.* Working knowledge of U.S. geography and freight markets.* Experience using TMS platforms and transportation technology.* Strong analytical, organizational, and problem-solving skills.// NICE TO HAVE## Extra credit.* Experience with MercuryGate or other TMS platforms.* Background working with U.S.-based carriers, brokers, or 3PLs.* Prior people-management or team-lead experience.// WHO YOU ARE## The person who does well here.You're a hands-on leader who holds people accountable while keeping the team culture positive and collaborative. You take initiative, communicate early, and deal with problems before they grow. You speak and write with clarity and confidence by phone, email, and chat, and you do well in a fast-paced, structured, process-driven environment. You like working across teams, offices (including Laredo), and time zones, and you're excited to help build and shape a growing operation. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow.Actively hiringposted 4 days ago// ROLE DETAILSLocation: Querétaro · CST, Full timeType: Full-timeClient: EvansSchedule: Full-time, CST hours (Querétaro)Languages: Advanced English (written and spoken)Compensation: MXN 30,000–50,000 per monthReports to: VP of Mexico OperationsEmployment Type: Full-time, long-term opportunity// NO COVER LETTER · A REAL PERSON READS EVERY CVEvery application is read by someone on our team — we respond within 3 business days.