Ocean Product Manager

Noatum Logistics; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company in Mexico is seeking a team-oriented individual to oversee transportation and logistics services. This role involves supervising staff, managing key accounts, and implementing operational processes to enhance service quality. The ideal candidate should have a Bachelor's degree or relevant experience in Product Management or Engineering, and strong communication skills. Competitive salary ranges from 70,000 to 85,000 pesos monthly based on experience.

Formación

• Bachelor's degree or equivalent experience in Product Management or Engineering.
• Strong written and verbal communication abilities.

Responsabilidades

• Supervise transportation and logistics solution services.
• Coordinate and lead team meetings and activities.
• Oversee department’s billing and monitor key metrics.
• Develop standard operational processes for customer services.

Conocimientos

Analytical skills

Team leadership

Communication skills

Collaboration skills

Educación

Bachelor's degree or equivalent 3+ years of experience

Descripción del empleo

The ideal candidate is an analytical team player who will be responsible for leading a team of high performing individuals who own the entire product lifecycle from strategy to evaluation. You will also work cross-functionally to complete product roadmaps and discover new opportunities.

Duties and Responsibilities

• Supervise transportation and logistics solution services and activities for the ocean department.
• Supervise direct staff. Foster a participative work environment. Serve as mentor and role model for department personnel. Complete performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on an on-going basis. Facilitate development and training activities for assigned staff, encouraging continuous learning and performance improvement. Interview and hire candidates to maintain appropriate staffing levels. Manage the performance of the department in support of the organization.
• Coordinate and lead team meetings, disseminating company information, objectives, and client news to the team.
• Supervise selected key accounts based upon size and complexity of requirements.
• Oversee, monitor, and actively manage key metrics and client margin factor, while ensuring our value proposition is being maintained. Target key accounts that need improvement and drive improvement actions. Determine carrier strategy in order to drive increased margin and minimize problems and issues with accounts.
• Support Noatum Logistics continuous improvement efforts for internal processes and methodologies.
• Develop and implement standard operational processes to ensure high quality services for customers. Document processes and leverage training resources to implement best practices. Perform regular evaluations of results accomplished.
• Oversee department’s billing to clients based on established pricing while ensuring appropriate costs and profits are maintained.
• Prepare timely shipment and department management information and reports as requested or specified per department KPIs.
• Negotiate shipping rates and submit to manager for approval when necessary.
• Develop and maintain successful relationships with customers, government agencies, and local vendors (e.g., airline representatives, freight forwarders, custom brokers, local pickup and delivery companies, regional trucking companies, line haul providers).
• Ensure compliance with all government related programs specific to mode and direction of related shipments (i.e., customs, security, other import government agencies that regulate international trade).
• Use established regulatory knowledge to apply classification of HTS / Schedule B numbers, tariff filing, hazardous material handling (as required by position) and any other government agency requirements.
• Develop methods and procedures for transportation of commodities for designated shippers from local or offshore locations to warehouses, other storage facilities or final consignee locations.
• Process licensed shipments, assemblies, and in bond movements.
• Manage export needs for larger and / or more complex key accounts and manage specific specialized services for multiple customers.
• Manage import needs for larger and / or more complex key accounts or manage specific specialized services for multiple customers.
• Oversee inbound bonded movement of cargo.
• Oversee movement of project cargo, dangerous goods, and pharmaceuticals, as well as entry of goods into free trade zone.
• Support trade and pricing teams in determining the best shipping methods to ensure customer satisfaction.
• Provide guidance and leadership to import team members in support of Import Manager.
• Act as a point of escalation for team members and assist in resolving customer issues.
• Collaborate with manager and other departments to design solutions to meet customer needs and challenges.
• Develop and maintain an office atmosphere conducive to continual growth of employees.
• Schedule and monitor personnel resources to maintain an appropriate balance between the level of service to customers and department costs.

Qualifications

• Bachelor's degree or equivalent 3+ years of experience in Product Management, Engineering, or Consulting
• Strong written, verbal and collaboration skills

Monthly Salary

• From 70 to 85 thousand pesos (depending on experience)

Location

• Napoles