NGIS Reservations Agent — Remote Overseas (Diego Garcia)

Amentum; García; Presencial; MXN 715.000 - 1.123.000; Jornada completa

Descripción de la vacante

Amentum is seeking an NGIS Reservation Agent to support a US Navy program on Diego Garcia. The role involves managing guest reservations for NGIS with accuracy and adherence to Navy lodging standards.

Responsibilities include processing check-ins/outs, handling special requests, coordinating with housekeeping and management, and ensuring compliance with NGIS procedures while maintaining high customer service levels. International travel and safety compliance are required.

Formación

• 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.
• High school diploma or equivalent preferred.
• Must possess a valid passport and be able to travel internationally.

Responsabilidades

• Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.
• Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.
• Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.
• Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.
• Verify eligibility requirements for military, government, and authorized civilian guests.
• Handle payments, receipts, and financial transactions in accordance with established guidelines.

Conocimientos

Customer service

Communication

Attention to detail

Multitasking

Educación

High school diploma

Herramientas

Lodging management system

Descripción del empleo

Amentum is seeking an NGIS Reservation Agent to support a US Navy program on Diego Garcia. The role involves managing guest reservations for NGIS with accuracy and adherence to Navy lodging standards.

Responsibilities include processing check-ins/outs, handling special requests, coordinating with housekeeping and management, and ensuring compliance with NGIS procedures while maintaining high customer service levels. International travel and safety compliance are required.