Network Operations Analyst

Levi Strauss & Co; Ciudad de México; On-site; MXN 360,000 - 420,000; Full time

Job summary

Levi Strauss & Co. is seeking a Network Operations Analyst I to monitor and support our global network services across offices, distribution centers, data centers, showrooms, and retail locations.

You will perform first-level troubleshooting, manage incidents, and assist with deployment and lifecycle management of switches, wireless APs, SD-WAN, and firewalls, while keeping documentation current.

Qualifications

• 2+ years of experience in Network Operations, Infrastructure Support, Network Support, or a related technical role.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing & switching, wireless networking, VPN technologies).
• Experience with monitoring tools, incident management, troubleshooting, and escalation processes.
• Ability to collaborate with global teams, stakeholders, and service providers across regions/time zones.
• Interest in automation and AI-enabled technologies.

Responsibilities

• Monitor global network services and respond to alerts and incidents across corporate, cloud, distribution center, showroom, and retail environments.
• Perform first-level troubleshooting, document findings, and ensure timely escalation and resolution of network issues.
• Support deployment, maintenance, and lifecycle management of network infrastructure (switches, wireless APs, SD-WAN appliances, firewalls).
• Maintain operational documentation, incident records, asset inventories, and knowledge articles.
• Leverage monitoring platforms, automation, and AI-enabled tools to improve operational efficiency and consistency.

Skills

Networking Fundamentals

TCP/IP

DNS

DHCP

VLANs

Routing & Switching

Wireless Networking

VPN Technologies

Monitoring Tools

Incident Management

Collaboration

Automation Interest

AI-enabled Tools

Job description

We're Hiring: Network Operations Analyst I

Are you passionate about networking, infrastructure, and keeping global operations connected? We're looking for a Network Operations Analyst I to join our Global Network Operations team and help support the reliable, secure, and resilient network services that power our offices, distribution centers, data centers, showrooms, and retail locations worldwide.

What You'll Do

• Monitor global network services and respond to alerts and incidents across corporate, cloud, distribution center, showroom, and retail environments.
• Perform first-level troubleshooting, document findings, and ensure timely escalation and resolution of network issues.
• Support the deployment, maintenance, and lifecycle management of network infrastructure, including:
  • Switches
  • Wireless Access Points
  • SD-WAN Appliances
  • Firewalls
• Maintain operational documentation, incident records, asset inventories, and knowledge articles.
• Leverage monitoring platforms, automation, and AI-enabled tools to improve operational efficiency and consistency.

What We're Looking For

• 2+ years of experience in Network Operations, Infrastructure Support, Network Support, or a related technical role.
• Strong understanding of networking fundamentals, including:
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • Routing & Switching
  • Wireless Networking
  • VPN Technologies
• Experience working with monitoring tools, incident management, troubleshooting, and escalation processes.
• Ability to collaborate with global teams, business stakeholders, and service providers across different regions and time zones.
• Interest in automation, modern operations practices, and AI-enabled technologies.

Why Join Us?

• Work in a truly global environment.
• Grow your networking and automation expertise.
• Collaborate with talented professionals across multiple regions.
• Gain hands‑on experience with modern network operations and emerging AI‑driven tools.