Network Data Engineer

Wipro Technologies; Región Centro; On-site; MXN 300,000 - 550,000; Full time

Job summary

Wipro Limited is seeking a Network Data Engineer in Mexico to lead routing, switching, and IOS upgrade activities, including Cisco devices and firewalls. The role requires coordinating changes, working with Change Management CAB, and handling incident resolution with SLA-focused monitoring.

Occasional after-hours work may be required. The candidate will collaborate with cross-functional teams to implement changes, produce regular status reports, and contribute to knowledge bases for faster

Qualifications

• 5–8 years of network data administration experience.
• Experience with IOS upgrades and Cisco devices.
• Ability to configure and troubleshoot network devices.

Responsibilities

• Routing, switching, and IOS upgrade responsibilities.
• Perform changes during non-business hours.
• Coordinate with teams and follow the CAB process.
• Provide regular status updates to management.
• Triaging incidents and monitoring SLA.
• Participate in service review meetings.
• Triaging and resolution of high-priority incident tickets.

Skills

IOS upgrades

Cisco routing

Network troubleshooting

Firewall configuration

Firewall configuration

Network Troubleshooting

Network device configuration

Tools

Cisco devices

Firewalls

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Network Data Engineer

Must-Have:

• High level expertise in upgrades including IOS upgrades, expertise as Network Data Admin and CISCO devices switching, routing and Firewalls.
• Network Device Configuration/Troubleshooting.

Responsibilities:

1. Responsible for Routing, Switching, IOS upgrades.
2. Perform changes during non-business hours (weeknights or weekends).
3. Fulfill project management roles as required.
4. Coordinate with various teams to implement changes.
5. Work with the Change Management team and follow the CAB process.
6. Submit change/RITM tickets to relevant teams as needed.
7. Provide regular status updates to management as per defined frequency.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: Network Data Admin.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance