NCR Resolution Specialist

Azelis; Monterrey; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Azelis is seeking a diligent NCR/Quality Specialist in Monterrey to manage customer complaints and nonconformance issues across the entire lifecycle, from entry to closure. You will coordinate with SHEQ, Product Development, and Suppliers to determine root causes and drive corrective actions, while tracking returns and credits.

The role emphasizes timely NCR resolution, documentation accuracy, and consistent communication with customers and internal teams to ensure compliance and continual

Formación

• Manage customer complaint or other NCR requests and determine next steps.
• Enter NCR details into reporting tool as necessary.
• Ensure all information is correctly completed in reporting tool including attachments.
• Monitor and communicate next steps to necessary parties.
• Assist SHEQ regulatory team in escalating product quality complaints with Product Development Managers and Suppliers as needed.

Responsabilidades

• Enter NCR details into reporting tool and track progress.
• Coordinate with departments to close NCRs within timeframes.
• Update inventory and credit memos accurately.
• Provide root cause information and support corrective actions.

Conocimientos

Customer complaint handling

NCR management

Root cause analysis

Credit memos processing

Cross-functional coordination

Herramientas

Reporting tool

Warehouse tracking software

Descripción del empleo

Azelis is seeking a diligent NCR/Quality Specialist in Monterrey to manage customer complaints and nonconformance issues across the entire lifecycle, from entry to closure. You will coordinate with SHEQ, Product Development, and Suppliers to determine root causes and drive corrective actions, while tracking returns and credits.

The role emphasizes timely NCR resolution, documentation accuracy, and consistent communication with customers and internal teams to ensure compliance and continual