Mx It Systems Implementation Engineer

Benchmark Gensuite®; Aguascalientes; Híbrido; MXN 600.000 - 820.000; Jornada completa

Descripción de la vacante

Benchmark Gensuite is seeking a hands-on IT Systems Implementations Engineer to lead end-to-end delivery of subscriber-facing integration and AI deployment projects within a hybrid MX environment.

You will partner with Subscriber IT teams to define requirements, design solutions, and drive go-live, focusing on API-driven integrations, SSO/SCIM, HRIS connectors, and AI-enabled automation on our SaaS platform.

Formación

• 3–5 years in systems implementation or IT integration.
• Proficient English communication (C1).
• Knowledge of RESTful APIs, webhooks, and data workflow design.
• Hands-on with SSO/SAML/SCIM, HRIS integrations (e.g., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migrations.
• Experience deploying AI-driven automation within enterprise SaaS platforms.
• Strong ability to lead technical conversations and communicate complex concepts clearly to technical and non-technical audiences.
• Proficiency with project tracking and collaboration tools like Jira, Confluence, Asana.

Responsabilidades

• Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements.
• Lead technical discovery sessions to elicit, document, and validate integration and automation requirements.
• Translate customer requirements into clear engineering specifications and end-to-end delivery.
• Own end-to-end delivery of systems integration projects including HR data synchronization, SSO/SAML/SCIM, data migrations, and API-driven updates.
• Design and document data mappings, API flows, and architecture diagrams.
• Configure, test, and validate integrations with Subscriber IT teams and internal Engineering.
• Troubleshoot integration failures, data discrepancies, and connectivity issues across phases.
• Manage scope, timelines, risks, and communications across concurrent engagements.
• Partner with Engineering and Product to implement Agentic AI capabilities within subscriber instances.
• Engage Subscriber teams to assess workflow automation opportunities and AI requirements.
• Support configuration, testing, and rollout of AI-driven automation solutions.
• Stay current on Agentic AI platforms and SaaS integration patterns for enterprise EHS/compliance.
• Serve as a resource on AI adoption, capabilities, limitations, and best practices.
• Maintain project documentation and contribute to knowledge bases and templates.
• Provide structured feedback to Product and Engineering based on experiences.

Conocimientos

English communication (C1)

Systems integration

APIs

AI in SaaS

Project management

Documentation

Jira

Confluence

Asana

HRIS integrations

ETL pipelines

Data migration

SAML/SSO/SCIM

Herramientas

Jira

Confluence

Asana

Descripción del empleo

IT Systems Implementation EngineerFull TimeHybrid - MXReports to: Director of Product Implementation and EnablementAbout The RoleBenchmark Gensuite is seeking a hands‑on IT Systems Implementations Engineer to serve as the technical delivery owner for Subscriber‑facing integration and AI implementation projects.

This is a customer‑facing, high‑impact role for a professional who combines strong engineering instincts with the communication skills to work confidently alongside enterprise IT teams.You will lead end‑to‑end delivery of systems integration projects—from technical discovery through go‑live—working directly with Subscriber IT organizations to define requirements, design solutions, and drive implementation.

A key emerging focus of this role is the deployment of Agentic AI solutions within Subscriber environments, enabling intelligent workflow automation on top of our SaaS platform.

This role carries a clear growth path toward a Forward Deployed Engineer position for the right candidate.

Key Responsibilities

• Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements.
• Lead technical discovery sessions to elicit, document, and validate integration and automation requirements.
• Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects.
• Translate complex, ambiguous customer requirements into clear and actionable engineering specifications.
• Own end‑to‑end delivery of systems integration projects including HR data synchronization, Single Sign‑On (SSO/SAML/SCIM) implementations, application‑specific data migrations, and API‑driven record updates.
• Design and document data mapping specifications, API integration flows, and system architecture diagrams.
• Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering.
• Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases.
• Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements.
• Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances.
• Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations.
• Support configuration, testing, and rollout of AI‑driven automation solutions including intelligent data processing, decision support agents, and workflow orchestration.
• Stay current on emerging Agentic AI platforms, frameworks, and SaaS integration patterns relevant to the enterprise EHS and compliance domain.
• Serve as a knowledgeable resource to Subscribers navigating their AI adoption journey, helping them understand capabilities, limitations, and best practices.
• Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go‑live runbooks.
• Contribute to internal knowledge bases, reusable integration templates, and implementation playbooks.
• Provide structured feedback to Product and Engineering teams based on Subscriber implementation experiences.

Required Qualifications

• 3–5 years of experience in a systems implementation, solutions engineering, IT integration, or technical consulting role.
• Proficient English communication skills (verbal and written – C1 level).
• Solid working knowledge of systems integration concepts, RESTful APIs, webhooks, and data workflow design.
• Hands‑on experience with one or more of the following: SSO/SAML/SCIM protocols, HRIS platform integrations (e.G., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migration projects.
• Experience deploying or configuring AI‑driven automation within enterprise SaaS platforms.
• Demonstrated ability to lead technical conversations and communicate complex concepts clearly to both technical and non‑technical audiences.
• Proven ability to manage multiple concurrent customer‑facing implementation projects with competing timelines.
• Strong documentation skills – comfortable producing requirements specs, data maps, API specs, and integration design artifacts.
• Proficiency with project tracking and collaboration tools such as Jira, Confluence, Asana, or equivalent.

Preferred Qualifications

• Exposure to Agentic AI platforms, LLM‑based workflow automation, or AI agent frameworks (e.G., LangChain, AutoGen, CrewAI, or vendor‑native AI agents in enterprise SaaS).
• Familiarity with AI orchestration concepts such as tool use, retrieval‑augmented generation (RAG), prompt chaining, and multi‑agent coordination.
• Familiarity with iPaaS platforms such as MuleSoft, Workato, Dell Boomi, or similar.
• Working knowledge of API testing tools such as Postman or Swagger.
• Basic scripting or query skills (SQL, Python, or similar) for data validation and troubleshooting.
• Exposure to EHS, compliance, or workforce management software platforms.
• PMP, CAPM, or equivalent project management certification.

Career Growth

This role is designed to grow with you.

High‑performing candidates will have the opportunity to advance into a Forward Deployed Engineer role—taking on deeper technical ownership of integration architecture, Agentic AI implementations, custom development, and strategic Subscriber partnerships.

Questions about the position?