IT Systems Implementation Engineer

Jobtailor; Aguascalientes; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a skilled Solutions Engineer to act as the primary technical contact for Subscriber IT teams, guiding integrations, analytics, and AI deployment initiatives.

You will drive technical discovery, document requirements, own end-to-end delivery of HR data sync, SSO/SCIM, data migrations, and API-driven updates, while coordinating with engineering and product teams. Strong communication and experience with enterprise SaaS AI projects are essential.

Formación

• 3–5 years in systems implementation, solutions engineering, IT integration or technical consulting.
• Proficient English communication (verbal and written, C1).
• Solid knowledge of integration concepts, RESTful APIs, webhooks and data workflows.
• Hands-on with SSO/SAML/SCIM protocols or HRIS integrations (Workday, ADP, SAP SuccessFactors).
• Experience deploying AI-driven automation within enterprise SaaS platforms.
• Ability to lead technical conversations and explain complex concepts clearly.
• Proven track record managing multiple concurrent customer-facing projects.
• Strong documentation skills for specs, data maps, and API designs.
• Proficiency with Jira/Confluence/Asana or equivalent.

Responsabilidades

• Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployments.
• Lead discovery sessions to elicit and validate integration requirements.
• Build trusted relationships with IT managers, admins, and architects.
• Translate complex customer needs into actionable engineering specs.
• Own end-to-end delivery of systems integration projects including HR data sync and SSO/SCIM implementations.
• Design data mappings, API flows, and system architecture diagrams.
• Configure, test, and validate integrations with Subscriber IT and internal engineering.
• Troubleshoot failures and data discrepancies across implementation phases.
• Manage scope, timelines, risks, and stakeholder communications across engagements.
• Collaborate with Engineering and Product to implement Agentic AI capabilities.
• Assess workflow automation opportunities and define AI agent requirements.
• Support AI-driven automation rollout including data processing and decision agents.
• Maintain project documentation including specs, maps, tests, and runbooks.

Conocimientos

Systems integration

RESTful APIs

Webhooks

Data workflow design

SSO/SAML/SCIM

HRIS integrations

ETL pipelines

AI automation

Project tools (Jira/Confluence/Asana)

Herramientas

Jira

Confluence

Asana

Descripción del empleo

Responsibilities

• Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements
• Lead technical discovery sessions to elicit, document, and validate integration and automation requirements
• Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects
• Translate complex, ambiguous customer requirements into clear and actionable engineering specifications
• Own end-to-end delivery of systems integration projects including HR data synchronization, Single Sign-On (SSO/SAML/SCIM) implementations, application-specific data migrations, and API-driven record updates
• Design and document data mapping specifications, API integration flows, and system architecture diagrams
• Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering
• Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases
• Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements
• Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances
• Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations
• Support configuration, testing, and rollout of AI-driven automation solutions including intelligent data processing, decision support agents, and workflow orchestration
• Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go-live runbooks

Requirements

• 3–5 years of experience in a systems implementation, solutions engineering, IT integration, or technical consulting role
• Proficient English communication skills (verbal and written - C1 level)
• Solid working knowledge of systems integration concepts, RESTful APIs, webhooks, and data workflow design
• Hands‑on experience with one or more of the following: SSO/SAML/SCIM protocols, HRIS platform integrations (e.g., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migration projects
• Experience deploying or configuring AI‑driven automation within enterprise SaaS platforms
• Demonstrated ability to lead technical conversations and communicate complex concepts clearly to both technical and non‑technical audiences
• Proven ability to manage multiple concurrent customer‑facing implementation projects with competing timelines
• Strong documentation skills—comfortable producing requirements specs, data maps, API specs, and integration design artifacts
• Proficiency with project tracking and collaboration tools such as Jira, Confluence, Asana, or equivalent