Multichannel UX Writer for Customer Communications (EN/ES)

platacard; Estado de México; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

platacard is seeking a UX Writer for Customer Communications to craft clear, concise, and user-centered messages across emails, push notifications, SMS, WhatsApp, and in-app chats. You will adapt tone for channels and audiences, translate content to Mexican Spanish and English, and work with CRM, Marketing, Product, Design, Legal and Compliance teams.

You will help transform complex information into actionable customer messages and maintain brand voice while meeting channel constraints and

Formación

• Bachelor's degree in Communications or related field.
• 2 years of UX writing, copywriting, CRM content, or digital communications experience.
• Excellent writing and proofreading in Mexican Spanish with strong English proficiency.
• Experience writing content for digital channels: emails, push notifications, SMS, WhatsApp, in-app messages.
• Ability to adapt tone, messaging to different audiences and objectives.
• Strong organizational skills and ability to handle multiple deadlines.
• Collaborate with cross-functional teams and incorporate feedback.

Responsabilidades

• Write content for emails, push notifications, SMS, WhatsApp, and in-app messages.
• Adapt messaging to channels, audiences, objects and customer journey stages.
• Transform complex financial and technical information into simple, actionable messages.
• Collaborate with CRM, Marketing, Product, Design, Legal and Compliance teams.
• Create content for onboarding, product education, engagement, retention, transactional updates and service notifications.
• Ensure consistency in brand voice and writing style across all communications.
• Draft, review, edit, and proofread content in Mexican Spanish and English.
• Optimize content for channel-specific requirements and character limits.
• Contribute to content guidelines, messaging standards, and best practices.
• Continuously improve content based on user feedback and UX writing best practices.

Conocimientos

UX writing

Copywriting

Bilingual English/Spanish

Educación

Bachelor's degree in Communications/Journalism/Advertising/Literature/Marketing or related field

Descripción del empleo

platacard is seeking a UX Writer for Customer Communications to craft clear, concise, and user-centered messages across emails, push notifications, SMS, WhatsApp, and in-app chats. You will adapt tone for channels and audiences, translate content to Mexican Spanish and English, and work with CRM, Marketing, Product, Design, Legal and Compliance teams.

You will help transform complex information into actionable customer messages and maintain brand voice while meeting channel constraints and