MGR I CQE

TE Connectivity; Santiago de Querétaro; On-site; MXN 1,695,000 - 2,636,000; Full time

Job summary

TE Connectivity busca un Customer Quality Manager para liderar las actividades de calidad del cliente en Norteamérica. Este rol actúa como enlace principal entre clientes e equipos internos, impulsando la satisfacción del cliente, gestionando escaladas y acciones correctivas, y fortaleciendo la gobernanza de la calidad.

El/la titular trabajará con Operaciones, Ingeniería, Ventas y Calidad de proveedores para impulsar la resolución eficaz de problemas, mejoras continuas y relaciones con clientes

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Quality, or related field.
• 5+ years of experience in Quality, Customer Quality, Engineering, or Manufacturing environments.
• Strong experience managing customer complaints, escalations, and customer-facing quality activities.
• Experience within Automotive Tier 1 or highly regulated manufacturing environments preferred.
• Knowledge of quality methodologies and tools, including 8D, Root Cause Analysis, FMEA, APQP, Control Plans, Six Sigma, and VDA auditing.
• Experience leading teams or coordinating cross-functional organizations.
• Strong communication, influencing, and customer relationship management skills.
• Fluent English, written and spoken.
• Willingness to travel within North America as required.

Responsibilities

• Liderar escalaciones de calidad del cliente y asegurar resolución oportuna de issues.
• Gestionar reclamaciones de clientes y efectividad de acciones correctivas.
• Monitorear scorecards de clientes, KPIs y tendencias de calidad.
• Desarrollar y mantener relaciones con clientes clave y OEMs.
• Actuar como Voz del Cliente, traduciendo feedback en iniciativas de mejora.
• Colaborar con equipos multifuncionales para reducir riesgos de calidad y evitar recurrencias.
• Apoyar visitas de clientes, auditorías y revisiones de calidad ejecutivas.
• Liderar y desarrollar la organización de Calidad del Cliente en Norteamérica.
• Fomentar una cultura de enfoque en el cliente, responsabilidad y mejora continua.

Skills

Quality management

Customer-facing

Cross-functional leadership

Communication skills

Travel readiness

Education

Bachelor's degree in Engineering/Manufacturing/Quality

Tools

8D

Root Cause Analysis

FMEA

APQP

Control Plans

Six Sigma

VDA auditing

Job description

Requisitos del puesto

TE Connectivity is seeking a Customer Quality Manager to lead Customer Quality activities across North America. This role serves as the primary interface between customers and internal teams, driving customer satisfaction, managing escalations, reducing customer complaints, and ensuring strong governance of customer quality performance.

En TE podrás desarrollar a tu potencial trabajando junto a personas con experiencias en industrias y carreras profesionales muy diversas con el fin de crear un mundo más seguro, sostenible y conectado.

Descripción del puesto

TE Connectivity is seeking a Customer Quality Manager to lead Customer Quality activities across North America. This role serves as the primary interface between customers and internal teams, driving customer satisfaction, managing escalations, reducing customer complaints, and ensuring strong governance of customer quality performance.

The Customer Quality Manager will work closely with Operations, Engineering, Sales, Supplier Quality, and Manufacturing teams to drive effective problem-solving, corrective actions, and continuous improvement initiatives while strengthening relationships with key customers across the region.

Key Responsibilities

• Lead customer quality escalations and ensure timely resolution of critical issues.
• Drive customer complaint management and corrective action effectiveness.
• Monitor customer scorecards, KPIs, and quality performance trends.
• Develop and maintain strong relationships with key customers and OEMs.
• Act as the Voice of the Customer, translating customer feedback into improvement initiatives.
• Partner with cross-functional teams to reduce quality risks and prevent recurring issues.
• Support customer visits, audits, and executive quality reviews.
• Lead and develop the North America Customer Quality organization.
• Promote a culture of customer focus, accountability, and continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Quality, or a related field.
• 5+ years of experience in Quality, Customer Quality, Engineering, or Manufacturing environments.
• Strong experience managing customer complaints, escalations, and customer-facing quality activities.
• Experience within Automotive Tier 1 or highly regulated manufacturing environments preferred.
• Knowledge of quality methodologies and tools, including 8D, Root Cause Analysis, FMEA, APQP, Control Plans, Six Sigma, and VDA auditing.
• Experience leading teams or coordinating cross-functional organizations.
• Strong communication, influencing, and customer relationship management skills.
• Fluent English, written and spoken.
• Willingness to travel within North America as required.

Preferred Qualifications

• Experience in the automotive industry.
• Knowledge of plastic injection molding processes.
• Previous experience with TE Connectivity.
• Experience supporting strategic OEM customers.