Mexico Operations & Onboarding Associate

Tensec; Monterrey; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Tensec is hiring an entry-level Operations Associate to support client onboarding and day-to-day transaction operations in Monterrey, Mexico. The role involves coordinating with the Mexico operations team, assisting with documentation, and ensuring timely progress through onboarding and follow-ups.

You will work closely with customer care and operations, building client relationships and maintaining clear records.

Formación

• Bachelor's degree in Business Administration, Finance, International Business, or related field.
• Strong time management and organizational skills; able to juggle multiple onboarding and follow-ups.
• Comfortable speaking with clients and guiding them through onboarding steps.
• Solid presentation skills; able to organize information clearly for internal/external audiences.
• Fluent in Spanish and English; daily collaboration with global teams.
• Based in or willing to relocate to Monterrey, Mexico.

Responsabilidades

• Support new client onboarding from application through activation, collecting required documentation on time.
• Monitor new transactions and proactively follow up with clients and internal teams for timely completion.
• Provide day-to-day support to the Mexico operations team and maintain SOPs and trackers.
• Prepare status updates and summaries for internal stakeholders; build simple onboarding progress presentations.
• Identify bottlenecks in onboarding and transaction workflows and suggest improvements.

Conocimientos

Detail-oriented

Time management

Client communication

Presentation skills

Proactive ownership

Cross-functional collaboration

Eager to learn

Fluent in Spanish and English

Educación

Bachelor's degree in Business Administration or related field

Herramientas

Microsoft Office

Google Workspace

Zendesk / CRM systems

Descripción del empleo

Tensec is hiring an entry-level Operations Associate to support client onboarding and day-to-day transaction operations in Monterrey, Mexico. The role involves coordinating with the Mexico operations team, assisting with documentation, and ensuring timely progress through onboarding and follow-ups.

You will work closely with customer care and operations, building client relationships and maintaining clear records.