MEX - Executive Assistant & Business Operations Manager

Tidal; Estado de México; Hybrid; MXN 493,000 - 532,000; Full time

Job summary

Tidal is seeking a Project Manager to organize projects, streamline Asana workflows, and ensure accountability across departments in a fully remote setup. You will manage cross-functional projects, document decisions, and turn repetitive processes into clear, trackable workflows.

Ideal candidates have 3+ years in a related role, strong English communication, and a proven ability to optimize processes in a fast-moving remote environment. This contract is full-time with approximate 40 hours/week.

Qualifications

• 3+ years of experience in project management, business operations, operations coordination, or similar cross-functional role.
• Strong hands-on experience using Asana to manage projects, recurring workflows, timelines, dependencies, and multiple stakeholders.
• Proven experience improving workflows, creating repeatable processes, documenting SOPs, and bringing structure to loosely organized projects or teams.
• Strong understanding of project ownership, task accountability, stakeholder follow-up, and cross-functional coordination.
• Comfortable moving between departments, learning new processes quickly, and managing multiple priorities.
• Strong written and verbal English communication skills with the confidence to follow up and hold stakeholders accountable.
• Highly organized, proactive, detail-oriented, systems-minded, and able to work independently in a fast-moving remote environment.
• Experience with EOS, Integrator-style operating models, eCommerce, DTC, wholesale, retail, or consumer brands is a plus.

Responsibilities

• Own and improve Asana workflows, including project structures, task ownership, deadlines, dependencies, recurring processes, templates, and accountability.
• Review workflows, SOPs, and business processes to identify gaps, bottlenecks, missed handoffs, and opportunities for improvement.
• Manage cross-functional projects from planning through completion, coordinating stakeholders, tracking deliverables, following up on blockers, and escalating issues when needed.
• Turn repeatable processes such as onboarding, launches, events, reporting cycles, and operational routines into clear and trackable Asana workflows.
• Support different departments based on business priorities, including wholesale, sales, creative, finance, logistics, and operations.
• Facilitate project meetings as needed, document decisions and action items, and ensure next steps are assigned and completed.
• Maintain SOPs, project documentation, status updates, and other operational resources as a reliable source of truth.

Skills

Asana management

Cross-functional collaboration

Process improvement

English communication

Highly organized

Tools

Asana

Google Sheets

Google Docs

Slack

Notion

Trello

ClickUp

Monday.com

Microsoft Excel

Claude

ChatGPT

Job description

Job Title: Project Manager (Business Operations)

Contractor Fee: $2,500–$2,700/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role: We are hiring a Project Manager to help organize projects, improve Asana workflows, and keep teams accountable. You will work across departments to clean up processes, track deadlines and action items, and make sure important tasks and recurring work are completed on time.

Key Responsibilities:

• Own and improve Asana workflows, including project structures, task ownership, deadlines, dependencies, recurring processes, templates, and accountability.

• Review workflows, SOPs, and business processes to identify gaps, bottlenecks, missed handoffs, and opportunities for improvement.

• Manage cross-functional projects from planning through completion, coordinating stakeholders, tracking deliverables, following up on blockers, and escalating issues when needed.

• Turn repeatable processes such as onboarding, launches, events, reporting cycles, and operational routines into clear and trackable Asana workflows.

• Support different departments based on business priorities, including wholesale, sales, creative, finance, logistics, and operations.

• Facilitate project meetings as needed, document decisions and action items, and ensure next steps are assigned and completed.

• Maintain SOPs, project documentation, status updates, and other operational resources as a reliable source of truth.

Software/Platforms/Tools:

• Asana, advanced proficiency required

• Google Sheets and Google Docs

• Slack

• Notion, Trello, ClickUp, Monday.com, or similar project management tools

• Microsoft Excel

• Claude, ChatGPT, or similar AI tools

Qualifications:

• At least 3 years of experience in project management, business operations, operations coordination, or a similar cross-functional role.

• Strong hands-on experience using Asana to manage projects, recurring workflows, timelines, dependencies, and multiple stakeholders.

• Proven experience improving workflows, creating repeatable processes, documenting SOPs, and bringing structure to loosely organized projects or teams.

• Strong understanding of project ownership, task accountability, stakeholder follow-up, and cross-functional coordination.

• Comfortable moving between departments, learning new processes quickly, and managing multiple priorities.

• Strong written and verbal English communication skills with the confidence to follow up and hold stakeholders accountable.

• Highly organized, proactive, detail-oriented, systems-minded, and able to work independently in a fast-moving remote environment.

• Experience with EOS, Integrator-style operating models, eCommerce, DTC, wholesale, retail, or consumer brands is a plus.

Shift Schedule:

• Monday to Friday, with approximately 4–5 hours of daily overlap with US Pacific Time business hours for meetings, project coordination, and stakeholder follow-ups. The remaining working hours may be completed asynchronously. Exact working hours will be agreed upon directly between the contractor and the client.