Metrology & Continuous Improvement Leader

Flextronics - The Flex Company; Región Centro; Presencial; MXN 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Cummins Inc. in Mexico is seeking a TEST ENGINEERING TECHNICAL LEADER to guide global test infrastructure deployment and optimize test execution across manufacturing sites.

You will mentor distributed test teams, define end-to-end test strategies, and collaborate with software, hardware, and IT partners to improve yield, reliability, and security.

Formación

• Requires a Bachelor's degree in Electrical, Electronics, or Computer Engineering with 15+ years in electronics manufacturing and test roles.
• Expertise in ICT to functional test levels, optimizing test time, throughput, and cost.
• Proficiency in scripting languages including Python, C++, Java, and LabVIEW with data analysis capabilities.

Responsabilidades

• Lead global deployment and transition of new test infrastructure and platforms.
• Drive continuous improvement of Manufacturing Test at the global level.
• Mentor distributed team of test engineering professionals across sites.

Conocimientos

Python

C++

Java

LabVIEW

Bilingual English/Spanish

Test Automation

SerDes & telecom testing

Educación

Bachelor's degree in Electrical/Electronics/Computer Engineering

Herramientas

Oscilloscopes

Function generators

Descripción del empleo

Position: TEST ENGINEERING TECHNICAL LEADER

Meet the Team

Global Manufacturing Operations technical team is responsible to lead the Manufacturing Partner towards high standards of execution, quality and process controls. Being Yield, Bone Pile, Capacity and Security the level 1 metrics. As a Test Technical Leader at Cisco, you will work with the Global Manufacturing Engineering team inside this organization.

Your Impact

• Lead the global deployment and transition of new test infrastructure and test platform.
• Drive Manufacturing Test Continuous Improvement, evolution, and resiliency at global level.
• Drive & collaborate with technical specialists on data analytics to drive business and operational decisions in various areas such as Manufacturing, Assembly and Test that improves manufacturing quality, improves yield, improves manufacturing cycle time.
• Develop and Deploy security solutions across manufacturing sites, acting as primary GME engagement point for other functions pertaining to security policies, transformations, and deployments into manufacturing.
• Handle application, operating system, and hardware life cycle management compliance.
• As engineering leader, you will offer mentorship and direction for the distributed team of test engineering professionals.

Minimum Qualifications

• Requires a Bachelor's degree in Electrical, Electronics, or Computer Engineering (or a related technical subject area) combined with 15+ years of experience within the electronics manufacturing industry and test-specific roles.
• Responsibility for end-to-end test strategy, encompassing ICT to functional system test levels, while optimizing variables such as test time versus throughput, detection versus escape risk, and coverage versus cost to identify appropriate process placement.
• Expertise in scripting languages including Python, C++, Java, and LabVIEW, supported by statistical data analysis capabilities and a comprehensive understanding of test manufacturing technologies, tools, and processes.
• In-depth technical experience in high-speed digital interfaces (SerDes, optical, Ethernet) and complex telecom system testing, including the development and maintenance of functional, system-level, chamber, burn-in, and stress tests, as well as the management of golden units and test fixtures.
• Proficiency in developing and executing test plans to drive optimization initiatives, leading multiple projects through established project management methodologies, and facilitating project closure through assertive, bilingual (English and Spanish) communication across local and remote teams.

Preferred Qualifications

• Demonstrates a strategic and rresult-focused focus, underpinned by strong business acumen and commercial awareness, particularly regarding the management and development of manufacturing partnerships.
• Maintains an accountable and focused approach by deep-diving into product design and code when necessary, applying a thorough problem-solving mentality to ensure exceptional quality and efficiency.
• Exhibits high levels of organization and adaptability, with a consistent track record of influencing diverse cross-functional teams to drive and implement organizational improvements.
• Possesses strong communication and social skills, facilitating effective collaboration across global teams to achieve results with a forward-thinking mentality and dedication.
• Holds relevant technical certifications, with preference given to Cisco networking credentials (CCNA, CCNP, or CCIE) and an additional advantage for systems administration certifications such as Linux+ or RHCE.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an Affir and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Key Responsibilities

Contributes to the delivery and support of specific IT services. Supports the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system). Generates and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring). Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers. Is familiar with SLA / Operational Level Agreements between other IT Services Provided. Encourages root cause analysis using the formal problem solving approach for recurring issues. Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate. Maintains the accuracy of service related standards, procedures and work instructions in a knowledge management system. Able to support the Service Owner when needed. Champions the use of ITIL Standards for IT Service Deliverables Maintain strong relationships to deliver business value using relevant Business Relationship Management practices.

Competencies

• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Global perspective - Taking a broad view when approaching issues, using a global lens.
• IT Supplier Relationships - Leverages a vendor management framework to manage strategic supplier relationships and supplier performance based on business need throughout the contract life using the required processes and tools to control costs, drive service excellence, mitigate risks, and gain increased value from the suppliers.
• Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
• Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
• Service Catalog Management - Maintains a service catalog that contains all details of active and approved services in service operations using the required processes and tools to provide clear and relevant information to users.
• Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
• Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
• Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of relevant work experience required. 3-5 years of experience.

This role is responsible for delivering, supporting, and continuously improving IT Service Management (ITSM) processes through the ServiceNow platform to enhance operational efficiency and ensure reliable IT service delivery. The position requires a strong understanding of ITIL best practices, familiarity with ServiceNow, and hands-on experience managing ITSM processes.

Key responsibilities include documenting and optimizing workflows, analyzing process performance metrics, providing stakeholder training and guidance, and partnering with Service Desk, ITSM Operations, platform teams, and business stakeholders. The role ensures that ServiceNow capabilities and ITSM processes remain aligned with business objectives, compliance requirements, and continually evolving operational needs.

Key Responsibilities

• ITSM Service Delivery & Support: Contributestothedelivery,support,andcontinuousimprovementofITServiceManagement(ITSM)servicestoensurereliableandefficientITservicedelivery.
• Process Design & Improvement: Supportsthedesign,implementation,andenhancementofITSMprocesseswithinServiceNow.Evaluatesexistingworkflowsandpractices,recommendingimprovementstoincreaseefficiency,consistency,andalignmentwithITILandindustrybestpractices.
• Workflow Management: Maintainsanunderstanding and documentation ofServiceNowworkflowsandprocessconfigurationstosupportprocessstandardization,operationaleffectiveness,andanimproveduserexperience.
• Performance Monitoring & Reporting: UtilizesITSMmetricsandkeyperformanceindicators(KPIs)toassessprocessperformance,identifyimprovementopportunities,andcontributetothedevelopmentofstandardizeddashboardsandreports.
• Customer & Operational Support: ServesasapointofcontactforcustomersandITsupportteamsregardingservice-relatedinquiries.BuildsandmaintainspositiverelationshipswithkeystakeholdersandchampionstheadoptionofITILservicemanagementpractices.
• Training & Knowledge Management: Developsandmaintainstrainingmaterials,knowledgearticles,andprocessdocumentationtosupportuseradoptionofITSMprocessesandServiceNowcapabilities.
• Compliance & Governance: Monitorsadherencetoestablishedprocessstandards,policies,controls,andgovernancerequirements,identifyinggapsandrecommendingcorrectiveactionsandcontinuousimprovementopportunities.

Required Skills & Competencies

• Knowledge of IT Service Management (ITSM) processes, ITIL best practices and ServiceNow capabilities.
• Experiencesupporting or improving ITSM processes such as Incident, Problem, Change, Request, Knowledge or Service Level Management.
• Strong analytical and problem-solving skills, with the ability to assess process performance, identify improvement opportunities, and recommend effective solutions.
• Effective written and verbal communication skills, with the ability to engage and collaborate with both technical and business stakeholders.
• Ability to develop and maintain process documentation, knowledge articles, training materials, dashboards and reports.
• Understanding of service performance metrics, compliance requirements, governance practices and continuous improvement methodologies.
• Advanced English proficiency (written and spoken) is required, with the ability to effectively participate in meetings, deliver training, create documentation and collaborate with global teams and stakeholders.
• Experience with ServiceNow reporting, workflow documentation and process governance is preferred.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business or related field, or equivalent practical experience.
• ITIL Foundation certification preferred.
• Experience working with ServiceNow and ITSM processes.
• Experience supporting global or cross-functional teams as an advantage.

Job Systems/Information Technology

Cummins Inc.

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

Relocation Package

Yes

100% On-Site

No