Software Engineer - Senior - ITSM

PowerToFly; Región Centro; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Cummins Inc. seeks a Software Engineer - ITSM in Guadalajara, Mexico, a hybrid role with 3 days onsite and 2 days remote. You will develop software on the ServiceNow ITSM platform, focusing on Incident, Problem, and Change Management, and ensure secure coding practices and UI standards.

You will use Flow Designer, Studio IDE, and Update Sets to build integrations with 3rd party apps, perform automated tests with ATF, and participate in design reviews to ensure quality and reusability of code.

Formación

• 4+ years of software design and ServiceNow development experience.
• Strong proficiency in ServiceNow ITSM, dashboards, catalogs, and record producers.
• Experience with Web tech: API, JavaScript, HTML, CSS.
• Know-how of Flow Designer, Studio IDE, Update Sets, and integration with 3rd party apps.
• Excellent problem solving, communication, and teamwork; advanced English.

Responsabilidades

• Develop software on the ServiceNow ITSM platform to meet org. goals.
• Ensure secure coding practices and UI standards during development.
• Lead design, development, testing, and maintenance of applications and code.
• Create automated tests with ServiceNow ATF for functional/regression testing.
• Support build and deployment processes and contribute to IT standards.

Conocimientos

ServiceNow ITSM

JavaScript/HTML/CSS

Web technologies

API integration

ATF/Automation testing

English (Advanced)

Communication & teamwork

Educación

Bachelor's degree in Computer Science / Information Technology

Herramientas

ServiceNow Studio

Flow Designer

Update Sets

ITSM integration tools

Descripción del empleo

At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.

We are looking for a talented Software Engineer - ITSM to join our team, specializing in Systems/Information Technology, located in Guadalajara, Mexico. (Hybrid role: 3 days onsite, 2 days home office)

Job Summary

Responsible for developing software programs per technical specifications following programming standards and procedures, performing testing, executing program modifications, and responding to problems by diagnosing and correcting errors in logic and coding.

Key Responsibilities

• Ensures secure coding and UI standards and best practices are applied during development.
• Provides input and contributes to the enhancement and maintenance of applications and programs.
• Leads efforts to configures, analyzes, designs, develops, and maintains program code and applications.
• Performs detailed and complex unit testing and secure code testing, and issues resolution.
• Drives and supports the process for source code management.
• Contributes to integration, systems, and performance testing and tuning of code.
• Participates in peer secure code reviews.
• Define and promote opportunities for re-usability of code, configurations, procedures, and techniques.
• Design, develop, troubleshoot, and deploy technical solutions on the ServiceNow platform, focusing on ITSM modules like Incident, Problem, and Change Management to meet organizational goals.
• Implement and debug technical solutions with an emphasis on quality and efficiency.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
• Develop and maintain automated test scripts with ServiceNow’s Automated Test Framework (ATF) for both functional and regression testing.
• Participate in design and code reviews to verify the development team's comprehension of specifications and compliance with coding standards.
• Utilize automation where possible to facilitate effective build and deployment processes.
• Assists technical and infrastructure teams in understanding ServiceNow design and specs, collaborates across functions to deliver quality solutions and improve processes.
• Contribute to IT standards, processes, procedures, guidelines, and end-user support documentation.
• Delivers level 3 support for high-priority issues.
• Offers training to end users and junior team members as required.

Education, Licenses, Certifications

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Must Have Skills

• 4 years of experience with software design and ServiceNow development.
• Proficiency in ServiceNow ITSM, including platform analytics, dashboards, reports, and implementation of catalog items and record producers.
• Knowledge of Virtual Agent and Agent Chat capabilities.
• Experience in working with Web technologies, including API, JavaScript, HTML, and CSS.
• Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
• Experience with ServiceNow integration with 3rd party software and applications.
• Strong problem-solving abilities, communication skills, teamwork, and a solution-focused mindset.
• Advanced English Level

Nice To Have

• ITIL v3 or v4 foundations certification, solid knowledge of Agile delivery, and ServiceNow application developer/system administrator certifications highly preferred.

Experience

Significant relevant experience required. 5-7 years of experience.

Job: Systems/Information Technology

Organization: Cummins Inc.

Role Category: On-site with Flexibility

Job Type: Exempt - Experienced

ReqID: 2428271

Relocation Package: No

100% On-Site: No