MES Support & Automation Specialist

flextronics; Región Centro; On-site; MXN 335,000 - 603,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Flex North is seeking a Mes support professional to join the IT Operations team. The role focuses on analyzing complex manufacturing problems, implementing automated solutions, and maintaining IT services with a focus on floor control systems in a production environment.

You will diagnose incidents, update records, and design tools to streamline manufacturing processes while coordinating with incident management and change activities. Strong English skills are required for global collaboration.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficient in SQL, including writing queries, analyzing data, troubleshooting issues, and supporting manufacturing systems.
• Experience working with JSON for system integrations, data interchange, API communications, and application support.
• Providing solutions to incidents on second and third functional technical level.
• Developing and communicating action plans for the implementation of permanent solutions to manufacturing problems.
• Plan to authorize and implement changes in floor control systems
• Managing schedules and permits of support engineers’ incidents
• Manage and support IT applications and proposal new tools for such purposes.
• Physical and technical support from the main elements of the IT services
• Change management and continuous improvement
• Administration and staff resources
• Intermedia/ Advanced English proficiency (written and verbal).

Responsibilities

• Provide solutions to incidents at the second and third functional level.
• Record the occurrence and resolution of support incidents.
• Install and update applications on servers that provide services to manufacturing.
• Design, develop and implement tools that improve manufacturing processes.
• Document troubleshooting in a knowledge base.
• Execute proactive tasks to prevent impact on IT systems.
• Ensure proper registration of incidents and their resolution.
• Ensure staff attendance on site to support day-to-day operations.

Skills

SQL

Incident management

English communication

Manufacturing systems

APIs / Web services

Education

Bachelor's degree or equivalent experience

Tools

JSON

Job description

Flex North is seeking a Mes support professional to join the IT Operations team. The role focuses on analyzing complex manufacturing problems, implementing automated solutions, and maintaining IT services with a focus on floor control systems in a production environment.

You will diagnose incidents, update records, and design tools to streamline manufacturing processes while coordinating with incident management and change activities. Strong English skills are required for global collaboration.