Member of Technical Staff - DevEx

at Nutanix; Ciudad de México; Híbrido; MXN 734,000 - 1,102,000; Jornada completa

Descripción de la vacante

A technology company in Mexico City is seeking a Member Technical Staff to handle customer escalations, diagnose complex issues, and develop solutions. The ideal candidate has a Bachelor's degree in Computer Science and experience in debugging, working within distributed systems, and programming in Linux. This hybrid role requires strong collaboration skills and the ability to thrive in a fast-paced environment.

Formación

• 2-6 years of industry experience.
• Love for debugging and good code reading skills in C++, C, Python, or Golang.
• Good understanding of data structures and algorithms.

Responsabilidades

• Work as part of the extended software development team on Software Features/Bugs.
• Address Customer Escalations to Engineering.
• Diagnose and debug issues; provide workarounds and fixes.

Conocimientos

Debugging

Collaboration

Problem-solving

Analytical skills

Team player

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Git

Wireshark

KVM

VMware

Hyper-V

Descripción del empleo

Hungry, Humble, Honest, with Heart.

The Opportunity

As a Member Technical Staff at Nutanix, your role will be to handle escalated customer problems on a day-to-day basis as a Sustaining Engineer. You will be a vital part of our mission to maintain Nutanix's high industry-standard NPS score by providing excellent engineering assistance alongside our support organization to our valued customers. What makes this role particularly interesting and unique is the opportunity to tackle complex customer issues, engage in challenging problem-solving, and the ability to learn about the core product both breadthwise and in-depth. We encourage you to apply and be a part of our talented team!

About the Team

The Dev-Extension team (“DevEx” for short) at Nutanix is a 70+ person team located primarily in the US and India. They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems at a code level. The entire company admires their successes, and they have often been recognized in multiple R&D All Hands. What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically.

What the team says:

This is a highly passionate and close-knit team which solves complex customer problems on cutting-edge distributed systems technologies.

This team has unlimited learning opportunities, including complex debugging, coding and building serviceability-like tools with mentorship from helpful subject matter experts.

Your Role

• Work as a part of the extended software development team on Software Features/Bugs
• Address Customer Escalations to Engineering
• Diagnose and debug deep and insidious issues; provide quick manual or scripted workarounds and fixes for those issues
• Develop automation tools to find bottlenecks and do root cause analysis and corrective action
• Engage with customers and support team members when needed to solve production issues
• Develop a deep understanding of complex distributed systems, and design innovative solutions for customer requirements
• Work on distributed systems, platform and infrastructure, data protection, management framework and virtualization
• Work closely with Development, Test, Documentation and Product Management teams to deliver high-quality products in a fast-paced environment.
• Program in Linux environment and employ robust software engineering practices to develop and maintain reliable, field-serviceable, and maintainable software components.

What You Will Bring

• Bachelor's degree in Computer Science or related field required with 2-6 yrs of industry experience.
• Love for debugging and good code reading skills in any one of these languages: C++, C, Python, Golang; ideally for enterprise-quality software.
• Good understanding of data structures, algorithms, and debugging techniques
• Working experience in Linux with good troubleshooting skills; Passion for troubleshooting complex distributed systems.
• Understanding with OS internals, concepts of distributed data management, and design/implementation tradeoffs in building clustered, high- performance, fault-tolerant distributed systems software
• Hands on experience in frontend and backend UI development
• Strong written, verbal, and collaboration skills.
• Strong analytical skills with Good aptitude.
• Team player that works well in fast-paced situations and startup environments
• Experience working with virtualization technologies like KVM, VMware, Hyper-V, Xen. KVM or VMware preferred.
• Scripting knowledge (Python, Bash) which helps in automation.
• Experience with multi-threading and event-driven programming is a plus
• Experience in file systems, operating systems, database back-ends, distributed systems management is a plus
• Understanding of networking concepts and protocols such as: TCP/IP, BGP, VPN, SDN, Overlay Networking, Openstack Neutron, Firewalls, Micro-segmentation etc.
• Experience with network troubleshooting, telemetry and traffic generator tools
• Familiarity with tools such as wireshark, tcpdump, git, ixia, ostinato etc.
• Hands on experience in frontend and backend UI development

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

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