Medical Device Complaint Determination Specialist

Insulet Corporation

Región Centro

Presencial

MXN 240.000 - 360.000

Jornada completa

Hace 5 días

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Descripción de la vacante

Insulet Corporation is seeking a Complaint Determination Associate to review customer inquiries and determine whether they meet the definition of a medical device complaint under global regulations. You will support intake, categorization, and reassessment of records with accurate documentation to ensure compliant reporting.

The role requires experience in a regulated environment, strong attention to detail, and effective communication.

Formación

Experience in a regulated environment (quality, compliance, or technical field).
Strong attention to detail and ability to manage records.
Effective written and verbal communication skills.

Responsabilidades

Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process.
Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities.
Reassess inquiry records when new information is received
Performs other complaint handling responsibilities as required