Medical Device Complaint Analyst

Jobtailor; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Jobtailor in Mexico is seeking a Complaint Determination Specialist to review and execute the process for medical device complaints, assign categories, and reassess inquiries as new information arrives.

You will work under the Team Lead, ensuring compliance with global regulations and maintaining accurate records while communicating effectively with stakeholders.

Formación

• English language proficiency is mandatory.
• Ability to handle team interpersonal conflicts and find an acceptable resolution.
• Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision.
• Ability to organize and judge priorities.
• Strong attention to detail.
• Ability to work in a team environment.
• Demonstrated knowledge of Microsoft Office.
• Effective written and verbal communication skills.
• Ability to generate and maintain accurate records.
• Work experience in a technical and/or quality/compliance discipline/regulated industry, with data management, record keeping, and technical aptitude.

Responsabilidades

• Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint.
• Assign complaint cases an appropriate category for downstream complaint-handling assignment.
• Assign non-complaint feedback cases an appropriate category for trending and reporting.
• Reassess inquiry records when new information is received.
• Perform other complaint handling responsibilities as required.
• Complete all aspects of the complaint determination process under the guidance of the Team Lead, Complaint Determination.
• Follow established global regulations and complaint-determination processes.

Conocimientos

English language proficiency

Conflict resolution

Task prioritization

Attention to detail

Team collaboration

Record keeping

Verbal and written communication

Data management

Herramientas

Microsoft Office

Descripción del empleo

• Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
• Assign complaint cases an appropriate category for downstream complaint-handling assignment
• Assign non-complaint feedback cases an appropriate category for trending and reporting
• Reassess inquiry records when new information is received
• Perform other complaint handling responsibilities as required
• Complete all aspects of the complaint determination process under the guidance of the Team Lead, Complaint Determination
• Follow established global regulations and complaint-determination processes

Requirements

• English language proficiency is mandatory
• Ability to handle team interpersonal conflicts and find an acceptable resolution
• Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
• Ability to organize and judge priorities
• Strong attention to detail
• Ability to work in a team environment
• Demonstrated knowledge of Microsoft Office
• Effective written and verbal communication skills
• Ability to generate and maintain accurate records
• Work experience in a technical and/or quality/compliance discipline/regulated industry, with data management, record keeping, and technical aptitude

Core Competencies

Demonstrates expertise in complaint determination processes within regulated industries, ensuring compliance with global regulations while maintaining accurate records and effective communication. Proficient in organizing and prioritizing tasks to support team objectives and resolve conflicts.

Highest-signal resume keywords

• Complaint Determination Process
• Record Keeping
• Microsoft Office
• Attention to Detail
• Team Collaboration

Soft Skills

• Effective Communication
• Conflict Resolution
• Organizational Skills
• Prioritization
• Attention to Detail

Industry Keywords

• Medical Device Complaint
• Quality Compliance
• Regulated Industry
• Data Management
• Inquiry Record