Medical Device Complaint Analyst - Quality & Compliance

insulet; Región Centro; Presencial; MXN 290.000 - 424.000; Jornada completa

Descripción de la vacante

Insulet seeks a Complaint Determination Associate to review inquiries and decide if they meet the medical device complaint definition in line with global regulations. You will support intake, categorization, and documentation to ensure compliant reporting.

English proficiency and solid MS Office skills are required. Guided by the Team Lead, Complaint Determination, you will execute processes to ensure compliant decisions per established regulations and procedures.

Formación

• Experience in a regulated environment (quality, compliance, or technical field) with data management and record keeping.
• Strong attention to detail and effective communication.
• Fluency in English and MS Office skills required.

Responsabilidades

• Review and determine if an inquiry meets the definition of a medical device complaint.
• Assign cases categorized as complaints for the next phase.
• Classify non-complaint feedback for trending and reporting.
• Reassess inquiry records when new information is received.
• Perform other complaint handling responsibilities as required.

Conocimientos

English language proficiency

Record management

Multitasking

Team collaboration

Educación

Experience in regulated industry

Herramientas

Microsoft Office

Descripción del empleo

Insulet seeks a Complaint Determination Associate to review inquiries and decide if they meet the medical device complaint definition in line with global regulations. You will support intake, categorization, and documentation to ensure compliant reporting.

English proficiency and solid MS Office skills are required. Guided by the Team Lead, Complaint Determination, you will execute processes to ensure compliant decisions per established regulations and procedures.