Manufacturing Supervisor / Operations Work Team Leader

Knoll Inc.; Apodaca; Presencial; MXN 350.000 - 650.000; Jornada completa

Descripción de la vacante

MillerKnoll seeks an experienced operations supervisor to lead a manufacturing department, driving safety, quality and productivity. You will guide continuous improvement efforts, implement Lean practices, and ensure ISO quality plan compliance while coaching a team toward peak performance.

You'll spend significant time on the shop floor, align with production goals, and foster a culture of accountability, teamwork, and disciplined problem solving across shifts.

Formación

• Minimum of four years supervisory experience in an operations environment.
• Proven ability to lead with Lean and ISO quality principles.
• Strong communication, coaching and problem‑solving skills.
• Ability to develop talent and drive kaizen initiatives.

Responsabilidades

• Lead and manage an assigned department to meet safety, quality, cost and delivery goals.
• Eliminate waste and ensure processes add value to customers.
• Facilitate kaizen events and continuous improvement with shop floor focus.
• Ensure on‑time delivery and adherence to ISO 9000 quality standards.
• Develop staff, set expectations, coach and conduct performance reviews.

Conocimientos

Leadership

Strategic planning

Continuous improvement

Lean Manufacturing

Quality systems

Interpersonal communication

Descripción del empleo

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

Leads and manages an assigned department to achieve operational objectives (in areas such as safety, product quality, reliability, cost, continuous improvement, and employee morale) that align with and promote the achievement of Operations and the corporation's business strategy. Achieves results through successful leadership and team development, as well as effective planning, organization, implementation and execution.

ESSENTIAL FUNCTIONS

• 100% Value: Responsible for continuously improving the processes of operations by eliminating the seven forms of waste and creating processes that add 100% value to the customer.
• Continuous Improvement: Responsible for facilitating change by using kaizen as a tool to improve the organization’s capability by utilizing people’s skill to solve problems proactively and constantly move towards the ideal situation or 'true north'. Responsible for engaging in kaizen activities every day to proactively go after problems with a shop floor focus.
• Professional Challenge/Participation: Responsible for motivating and involving employees in improving processes through creativity, problem solving and learning. This is accomplished through setting expectations, teaching, encouraging, coaching and holding direct labor employees accountable to utilize standardized work to improve operations, as well as, participating in the implementation of improvements through day‑by‑day kaizen. Solicit employees’ ideas for improvement and create a work environment where employees are encouraged to take risks and share their ideas for improvement.
• Pull System: Responsible to create an operation that produces product only to customer demand (takt time) using one‑piece‑flow.
• Quality: Ensure the team’s performance and accountability to zero defects. Responsibilities include identifying and solving department problems that cause poor quality. Must partner with customer service and corporate quality teams to ensure the identification of quality issues and their root causes, as well as, designing and implementing solutions. Must also manage and monitor compliance to HMI quality plan and ISO 9000 certification.
• Recognition/Feedback: Responsible to show appreciation of those individuals and teams that demonstrate outstanding performance, which is directly aligned with the company’s Blueprint for Corporate Community. Also responsible for providing timely feedback including formal performance reviews, performance coaching, and discipline.
• Reliability: Ensure 100% on‑time delivery of quality products to the customer.
• Safety: Ensure a safe working environment for all employees and visitors. Responsible for the team’s safety program, implementation and commitment to 5‑S principles, ensuring all safety training and development is completed for all employees, administration of safety policies and procedures, and compliance with all state and federal legislation. Manage and monitor the achievement of corporate and plant environmental goals.
• Shop Floor Focus: Responsible for spending the majority of time directly on the shop floor where the key value‑added activities take place, so one can understand the current status of the operation and gain direct input from employees in order to make improvements.
• Staffing/Development: Responsible for employee selection (determining staffing levels & skills required) and training. Also responsible to help employees to develop new skills that will allow them to increase their contribution to the business and improve the processes of the operation.
• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Minimum of four years successful supervisory experience in an operations environment or at least four years of demonstrated success in a leadership role that has included directing the work of others with proven results. Refer to the Operations WTL Career Ladder for further information such as experience/skills requirements and an illustration of typical supervisory responsibility for each level.

Skills and Abilities

Ability to express ideas effectively (verbally and nonverbal) with well developed interpersonal and communication skills and demonstrated professionalism. Adept at resolving conflict in a team environment. Demonstrated ability to identify and understand issues and make appropriate decisions. Proficient in ISO quality systems fundamentals and Lean Manufacturing principles. Ability to effectively use office automation/communication software and tools used in the MKPS office environment. Critical competencies for this position include integrity and trust, customer orientation, job knowledge, decisiveness, relationship building, effective communication, systemic thinking, future focused, managing and developing talent, flexibility, innovation, and business knowledge. Must be able to perform all essential job functions with or without accommodation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.

Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.