Manufacturing Quality Leader - 8D & Customer Complaints

Bosch Group; Ciudad Juárez; On-site; MXN 335,000 - 603,000; Full time

Job summary

Bosch Group in Ciudad Juárez, Mexico seeks an 8D Team Leader to lead customer complaint resolution in manufacturing (FA/SMT). You will maintain QAM and quality tools, coordinate corrective actions, and drive improvements to reduce defects and supplier issues.

The role requires strong problem-solving skills, cross-functional collaboration, and experience with PFMEA and SPC processes to ensure sustained quality performance.

Qualifications

• Substantial knowledge of product and manufacturing processes (APQP, PPAP, XFMEA, MSA, SPC, ISO TS 16949)
• Proficient in problem-solving methods (8D, Fishbone, 5Why, 6Sigma/Shainin)
• Strong communication and negotiation skills
• Ability to build relationships across regions and cultures
• Strong logical reasoning and problem analysis skills

Responsibilities

• Lead and coordinate 8D activities for customer complaints in manufacturing (FA/SMT).
• Maintain quality assurance matrices and quality tools.
• Coordinate actions to reduce complaints and escapes (AOI, functional escapes).
• Share and evaluate lessons learned for sustainable improvements.
• Improve systems and procedures (FA/SMT) and monitor PFMEA quality controls.
• Drive reduction of IDC and FOR costs and reinforce quality basics.
• Conduct layered process audits (LPA) and address open points.
• Collaborate with SMT/FA groups to resolve quality issues.

Skills

Quality systems

8D problem solving

APQP/PPAP

XFMEA/MSA/SPC

ISI TS 16949 knowledge

Intercultural communication

Inductive and deductive reasoning

Job description

Bosch Group in Ciudad Juárez, Mexico seeks an 8D Team Leader to lead customer complaint resolution in manufacturing (FA/SMT). You will maintain QAM and quality tools, coordinate corrective actions, and drive improvements to reduce defects and supplier issues.

The role requires strong problem-solving skills, cross-functional collaboration, and experience with PFMEA and SPC processes to ensure sustained quality performance.