Manager - Technology Support Services

Wesco; Tlalnepantla; Presencial; MXN 700.000 - 900.000; Jornada completa

Descripción de la vacante

Wesco seeks a Manager-Technology Support Services to lead a team of experienced technical professionals delivering expertise to internal and external customers. You will implement measurable annual objectives in alignment with Directors and Senior Directors.

The role emphasizes customer-centric leadership, process improvement, and cross-functional communication across Engineering, Marketing, and Supply Chain divisions, with travel required up to 25%.

Formación

• Associates’ Degree or college diploma or commensurate technical experience.
• Bachelor’s degree preferred.
• 10+ years in a technical design/implementation/commissioning field.

Responsabilidades

• Provide technical support to internal and external customers while leading a team of subject matter experts.
• Coordinate vendor training activities for the team and others in TSS.
• Drive continual improvement of team processes and procedures.
• Maintain KPI reporting and develop customer-facing and internal documentation.
• Communicate product issues and opportunities with Engineering, Marketing, QA, and other divisions.

Conocimientos

Team leadership

Presentation skills

Customer-centric mindset

Strong decision making

MS Office proficiency

Communication

Travel readiness

Educación

Associates’ Degree / College Diploma

Bachelor’s Degree preferred

Herramientas

AutoCAD 2D / Inventor

MS Office (Outlook, Word, Excel, PowerPoint, Visio)

Descripción del empleo

As the Manager-Technology Support Services, you will manage a team of experienced technical professional employees who are providing technical expertise to internal and external customers. You will be responsible for implementing measurable annual performance objectives for your team as agreed with Director and Senior Director.

Responsibilities

• Provide technical support to external and internal customers as needed in their field of expertise, while managing a team of subject matter experts.
• Coordinate vendor training activities for team and others within the Technology and Support Services (TSS) organization.
• Strive for continual improvement with team organization, processes and procedures.
• Maintain reporting of key performance indicators (KPI).
• Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
• Communicate with Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions of any product problems, opportunities, or emerging customer needs.

Qualifications

• Associates’ Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience required
• Licenses/Certificates/Designations required
• Bachelor’s Degree preferred
• 10+ years of experience in the technical field of expertise in design, implementation and/or commissioning
• 3+ years of experience speaking with strong presentation skills
• 2+ years of experience leading a team of up to 4 direct reports preferred
• Possess a customer-centric mindset
• Possess advanced computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, PowerPoint and Visio
• Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility
• AutoCAD 2D or AutoCAD Inventor preferred
• BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred
• Ability to travel up to 25%

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.