Manager, Mexico Operations - Guadalajara, MX

BlueGrace Logistics; Región Centro; Presencial; MXN 614.000 - 815.000; Jornada completa

Descripción de la vacante

BlueGrace Logistics seeks a team-focused Operations Manager to lead a group providing operational support to Managed Logistics customers. The role emphasizes coaching, development, and driving performance while ensuring service excellence.

Responsibilities include coaching direct reports, daily reporting reviews, supervising front-line staff, and implementing process improvements. On-call support for nights/weekends may be required.

Formación

• Bachelor's degree in supply chain or equivalent.
• 3–5+ years in operations, freight/transportation, or purchasing.
• Customer service experience required; fast-paced environments.
• Proven ability to lead, coach, and develop a team.
• Passion for employee development, mentorship, and performance management.
• Solution-driven with track record of improving processes.
• Excellent written and verbal communication skills.

Responsabilidades

• Provide routine coaching and development for all direct reports, focusing on performance and career growth.
• Review daily reporting for accuracy (internal and external).
• Lead and develop front-line staff serving Managed Logistics customers.
• Monitor productivity metrics to drive team performance and success.
• Implement new processes to improve efficiency and close gaps.
• Train new employees and validate performance checkpoints.
• Evaluate and adjust processes for scalability and service excellence.
• Lead daily/weekly department meetings to align priorities and performance.
• Collaborate with manager to align operational goals with team performance.
• Create employee schedules ensuring optimal staffing at peak and off hours.
• Maintain awareness of team performance and address improvement opportunities.
• Participate in onboarding and go-live for new Managed Logistics customers.
• Assist in on-call program for nights and weekends as needed.

Conocimientos

Leadership

Coaching

Customer service

Communication

Process improvement

Training

Operations

Educación

Bachelor's degree (supply chain)

Herramientas

-

Descripción del empleo

This role will lead a team that provides operational support to our Managed Logistics customers. The ideal candidate will bring a strong customer service background and a passion for delivering a world-class customer experience. This position focuses heavily on employee development, coaching, and team performance while ensuring operational excellence. Typical responsibilities will include but are not limited to reporting, process improvement, coaching, training, and oversight of daily execution.

Duties and responsibilities:

• Provide routine coaching and development for all direct reports, focusing on both performance improvement and long-term career growth
• Reviewing and ensuring accuracy of daily reporting both internal and external
• Lead and develop front-line employees who serve as primary points of contact for Managed Logistics customers
• Monitor and report on productivity metrics to drive team performance and operational success
• Implement new processes to improve operational efficiency and close performance gaps
• Training of new employees and validation check points to ensure performance
• Evaluate and adjust current processes to promote scalability and service excellence
• Conduct daily and weekly department meetings to align priorities, performance, and team development
• Collaborate with manager to strengthen alignment between operational goals and team performance
• Create employee schedules to ensure optimal staffing and coverage during peak and off hours
• Maintain strong awareness of team performance and proactively address opportunities for improvement
• Participate in the onboarding and go-live process for new Managed Logistics customers
• Participate in the Managed Logistics on-call program by providing support during nights and weekends as needed

Qualifications:

• Bachelor's degree in supply chain field or equivalent combination of education and experience.
• 3-5 or more years of experience in operations, freight/transportation or purchasing role.
• Customer service experience required, preferably in a fast-paced or customer-facing operational environment
• Demonstrated ability to lead, coach, and develop a team of employees
• Passion for employee development, mentorship, and performance management
• Solution-driven with a proven track record of identifying opportunities and improving processes
• Excellent written and verbal communication skills