Manager, Enterprise Resilience

KTSA - KPMG Technology Services Americas; Región Centro; Remote; MXN 500,000 - 900,000; Full time

Benefits offered by this job

Learning opportunities

Mentorship programs

Career growth programs

Job summary

KTSA – KPMG Technology Services Americas in Mexico seeks a senior professional to lead enterprise resilience initiatives, including business continuity, incident management, and IT disaster recovery. You will coordinate programs across stakeholders, manage projects, and mentor junior staff to ensure high-quality resilience outcomes for KPMG US clients.

Responsibilities include aligning with industry standards, overseeing multiple projects, and driving continuous program improvements while

Qualifications

• Bachelor’s degree with 5-8 years of professional experience.
• Experience in business continuity, incident/crisis management, and IT Disaster Recovery standards and practices.
• Certifications in business continuity and/or incident/crisis management (e.g., CBCP, MBCI, CEM, PSP) preferred; ISO 22301 and NIST SP 800-34 knowledge helpful.
• Experience in program/project management with multiple stakeholders and competing priorities.
• Strong verbal/written communication, ability to interact with all levels, and to lead and develop high-performance teams.

Responsibilities

• Apply a thorough understanding of security to support Business Continuity and Incident Management cycles: Analysis, Planning, Documentation, Approval, Implementation, Maintenance, Exercise, and Training.
• Ensure execution of policies, procedures, and plans that support enterprise resilience objectives.
• May oversee work products and lead small projects, managing deadlines and quality.
• Utilize enterprise resilience tools and drive program goals and improvements.
• Develop trusted relationships with stakeholders to integrate resilience into business processes.
• Provide coaching and mentorship to junior staff and plan deployment of resources; may have people management responsibilities.

Skills

Business continuity

Incident management

Project management

Stakeholder management

Communication

Leadership

Education

Bachelor’s degree

Job description

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

• Experience a collaborative, inclusive, and multicultural workplace where you belong.
• Excel by creating impact and leaving your mark on global projects.
• Expand your potential with real career paths, learning programs, and mentorship.
• Express your individuality — come as you are, and thrive as your authentic self.

Key Responsibilities:

• Apply a thorough understanding of security to operationally support the Business Continuity and Incident Management Cycles: Analysis, Planning, Documentation, Approval, Implementation, Maintenance, Exercise, and Training to ensure the firm’s ability to withstand and recover from disruptive events.
• Ensure execution of the policies, procedures, and plans that support the firm's enterprise resilience objectives and align with industry standards and leading practices.
• May oversee work product(s) and lead entire small projects, managing deadlines and expectations, and ensuring tasks are completed on time and with quality.
• Utilize enterprise resilience tools and technologies, executing enterprise resilience program goals and key indicators that support continuous program improvement.
• Develop and maintain trusted relationships with stakeholders to ensure effective integration of enterprise resilience into business processes and decision-making.
• Provide active coaching, mentoring, and knowledge-sharing with junior staff to advance their career development. Manage and review those team members’ work product. Contribute to planning for short term needs, like projects and processes; and may construct annual plan for deployment of those resources. May have people management responsibility for a small to mid-sized team of entry level through intermediate level professionals.

Qualifications:

• Bachelor’s degree with 5-8 years of professional experience.
• Experience in business continuity, incident/crisis management, and IT Disaster Recovery standards and practices.
• Professional certifications in business continuity and/or incident/crisis management, e.g., CBCP, MBCI, CEM, PSP, are strongly preferred; and knowledge of relevant regulatory standards, e.g., ISO 22301 and NIST SP 800-34 helpful.
• Experience in program/project management, including the ability to plan, execute, and monitor projects with multiple stakeholders and competing priorities.
• Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority. Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork. Strong trouble‑shooting and organizational skills and ability to work on multiple projects simultaneously.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well‑being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

• Extended maternity, paternity, and adoption leaves
• Learning opportunities, training, and certification programs
• Extended marriage leave and daycare support
• Wellness and Employee Assistance Programs (EAP)
• Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit www.ktsa.com.mx to learn more.

At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

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KTSA - KPMG Technology Services of Americas