Manager, Commercial Operations

FLOWSERVE CORPORATE; Victoria de Durango; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Flowserve is seeking a Commercial Operations Manager to provide strategic leadership for a team of 10–15 quoting professionals. The role focuses on talent development, commercial strategy deployment, and delivering a superior internal and external customer experience.

The position requires strong leadership, English communication, and deep commercial skills to drive margin and collaborate with Sales, Operations, and Engineering across critical bids.

Qualifications

• 5+ years in commercial front-end and/or sales/customer facing roles.
• Leadership experience with a collaborative style and employee engagement.
• Strong business acumen, pricing strategy, and cross-functional collaboration.

Responsibilities

• Lead and manage Application Engineers and quoting staff to generate high-quality, on-time proposals.
• Develop and mentor team members, create development plans, and provide feedback.
• Ensure policy compliance and drive best practices to improve hit-rate and cycle times.

Skills

Commercial leadership

English proficiency

Strategic thinking

Analytical mindset

Education

BS/BA degree

Job description

Company Overview:

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

Job Summary

The Commercial Operations Manager is responsible for providing strategic leadership to a team of 10 to 15, highly technical quoting staff supporting the business. The role is heavily focused on talent development, the deployment of sound commercial strategies, leading continuous improvement initiatives and the delivery of a positive internal & external customer experience.

Responsibilities & Requirements

• Lead and manage a team(s) of Application Engineers and quoting staff in the consistent generation of high quality, on time, value priced proposals, technical design decisions that provide value to the client. Responsible for ensuring front-line Comm Ops teams are driving margin, making value-add pricing decisions, and delivering best-in-class support to Engineering, Sales and end-user clients.

• Train, develop and engage quoting staff, while providing daily guidance in support of performance goals. Draft development plans and provide feedback to ensure team members are growing their capabilities.

• Ensure process compliance and training related to customer facing policies and procedures, as well as proper oversight of team members relative to enforcement.

• Engage in the creation and implementation of best practices (how to quote more effectively, reducing cycle times of proposals, improving hit-rate, etc...) aimed at improving the acquisition and execution of opportunities, while using expertise to improve the effectiveness of team members.

• Enhance performance by analyzing and measuring performance metrics to ensure that resources are effectively utilized and optimized, while managing workload across the team.

• Drive effective collaboration and clear communication on activities with cross-functional stakeholders. Ensure that Sales, Operations, and Engineering are effectively leveraged, while providing relevant proposal details throughout the bid cycle.

• Manage expenses for area of responsibility while ensuring staff is utilized effectively. Participate in department budget setting and monitoring throughout the year.

• Enhance process compliance related to the application of tools, systems, and customer facing policies & procedures.

• Embrace Flowserve values and ensure that all team members are effectively engaged.

• Other duties as assigned.

Preferred Experience / Skills

• 5+ years of commercial front-end and/or comparable sales/customer facing experience, with cross-functional/platform experience preferred.

• Excellent verbal and written communications skills in English.

• Leadership experience required. Demonstrated leadership style which encourages a collaborative atmosphere and places a high value on employee engagement.

• High level of Commercial skills required, including business savvy, financial acumen, strong communication/influencing skills and a sales mindset.

• Excellent organizational skills and a proven track record of achieving objectives and challenging goals.

• Excellent interpersonal skills and communication skills both written and verbal.

• Proven attention to detail and process-oriented mindset with results driven background.

• Strong understanding of Flowserve's industry and portfolio coupled with both technical and commercial expertise.

• Continuous improvement mindset and high degree of comfort with analytical tools and related technologies.

• Moderate travel will be required

• Experience with commercial contracts and terms and conditions is preferred.

• BS or BA Degree in relevant field and 8-10 years relevant experience

Req ID : R-21975

Job Family Group : Sales

Job Family : SA Commercial Operations

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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