Managed Services Analyst — Incident & Project Delivery

IQVIA

Estado de México

Presencial

MXN 240.000 - 360.000

Jornada completa

Hace 7 días

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Descripción de la vacante

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments, helping improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com and consider joining our team to deliver technology services and managed projects that drive client success.

Formación

Bachelor's Degree or equivalent experience and an advanced level of English.

Responsabilidades

Provides support on service requests using the incident management tool, CSM.
Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
Identifies additional product/services opportunities for clients.
Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
Coordinates the routing and handling of Requests For Change to the next level of support.
Escalates issues relating to product support or product operations to the next level of support.
Project management activities include interaction with company and client managers and cost/schedule monitoring.