Maintenance Supervisor

Kone México; Cancún; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive health and wellness plan

Opportunities to learn and grow

More benefits than required by law

Descripción de la vacante

KONE Mexico in Cancun is seeking a hands-on Maintenance Supervisor to lead field-service operations, ensure safety, deliver quality service, and drive customer satisfaction across the region. You will plan maintenance, manage callouts and service repairs, monitor costs, recruit and develop technicians, and ensure contract delivery meets KONE’s standards in a fast-paced environment.

This role requires strong leadership, a proactive approach to problem solving, and a commitment to safety, quality,

Formación

• Strong background in technical operations and field service leadership.
• Experience leading technicians and coordinating maintenance work.
• Commitment to safety, quality and customer satisfaction.

Responsabilidades

• Plan, manage, and control field service operations.
• Be first point of contact for technicians and customers on issues.
• Ensure service delivery meets contract expectations and safety standards.
• Drive sales of service repairs and follow up on leads.
• Monitor costs and CMII; supervise scheduling and absences.
• Lead recruitment and onboarding of new technicians.

Conocimientos

Team leadership

Field service

Safety compliance

Customer service

Descripción del empleo

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to take the next step in your career and join our team as a Maintenance Supervisor for KONE Mexico based in Cancun? Do you have a strong background in technical operations and field service leadership? Are you passionate about ensuring safety, operational efficiency, and excellent customer service? Do you thrive in a dynamic, fast-paced environment where you lead and support a team of technicians? Are you comfortable being the go-to expert for technical issues and customer satisfaction in your area? Can you manage maintenance operations costs and drive revenue growth through service repairs and callouts? Do you have strong leadership skills and a hands‑on approach to team development, performance tracking, and scheduling? If you answered YES to these questions, we have a great opportunity for you!

As a Maintenance Supervisor, you will be responsible for planning, managing, and controlling field service operations in your assigned area. You’ll be the first point of contact for your team of technicians, as well as for customers with any technical or service‑related issues on the equipment assigned to you. Your role will be key in ensuring service delivery meets contract expectations, KONE quality standards, and safety regulations—while keeping customer satisfaction at the forefront.

• Ensure field safety for technicians and users.
• Manage and optimize planned maintenance, callouts, and service repair operations.
• Resolve customer complaints related to service quality and invoicing.
• Drive sales of service repairs and follow up on sales leads.
• Monitor and control operational costs and CMII.
• Conduct site audits and lead accident investigations if necessary.
• Validate timesheets, manage workload balancing, and oversee scheduling and absences.
• Support technician growth, training, and motivation.
• Lead recruitment and onboarding of new technicians as needed.
• Authorize and manage technician tools, vehicles, phones, and devices.

This position is ideal for a hands‑on leader who enjoys problem‑solving, process improvement, and developing people—all while delivering top‑tier service to KONE’s valued customers.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work

Just some of our many benefits include:

• Competitive salary
• Opportunities to learn and grow
• Comprehensive health and wellness plans for the entire family
• More benefits than required by law

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.