Field Supervisor

KONE; Región Centro; Presencial; MXN 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health and wellness plans for family

Opportunities to learn and grow

Descripción de la vacante

KONE Mexico in Guadalajara seeks a Field Supervisor to lead field operations and ensure safe, high-quality installations of KONE solutions. You will act as the on-site representative, coordinating with customers, contractors, and internal teams to deliver projects on time and within scope.

Ideal candidates will have a strong background in technical operations and field service leadership, with a hands-on approach to team development, performance tracking, and site readiness.

Formación

• Strong background in technical operations and field service leadership.
• Ability to lead installation teams and coordinate multiple stakeholders.
• Commitment to safety, quality, and customer satisfaction.

Responsabilidades

• Lead installation teams, ensuring safety, quality, and productivity.
• Coordinate with customers, builders, contractors, Sales, CSE and Project Managers.
• Promote Lean principles and continuous improvement on site.
• Verify site execution plans and manage field costs during installation.

Conocimientos

Field leadership

Technical operations

Customer service

Descripción del empleo

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to take the next step in your career and join our team as a Field Supervisor for KONE Mexico based in Guadalajara?

• Do you have a strong background in technical operations and field service leadership?
• Are you passionate about ensuring safety, operational efficiency, and excellent customer service?
• Do you thrive in a dynamic, fast-paced environment where you lead and support a team of technicians?
• Are you comfortable being the go-to expert for technical issues and customer satisfaction in your area?
• Can you manage maintenance operations costs and drive revenue growth through service repairs and callouts?
• Do you have strong leadership skills and a hands-on approach to team development, performance tracking, and scheduling?

If you answered YES to these questions, we have a great opportunity for you!

As a Field Supervisor, you will be accountable for the safe, high-quality, and efficient installation of KONE solutions, ensuring execution aligns with the agreed scope of work, schedule, and budget. You will play a critical role in leading installation teams, preparing sites for execution, and ensuring readiness for customer and maintenance handovers.

In this role, you will act as the main on-site representative of KONE, coordinating closely with customers, builders, contractors, Sales, CSE, and Project Managers to ensure a smooth and interruption-free installation process. You will actively promote standardized ways of working and continuous improvement in line with Lean principles.

In this role, you will:

• Ensure safety, quality, and productivity throughout installation and handover activities, addressing and correcting any non-conformities.
• Lead and coordinate installation teams, ensuring the correct use of KONE installation methods, tools, and risk assessments.
• Proactively manage site preparation and readiness, including site visits, audits, and resolution of issues with customers and stakeholders.
• Verify the site execution plan and manage field costs as part of the pre-delivery review and throughout installation.
• Ensure installation deliverables are completed and verified according to KONE standards.
• Serve as the primary point of contact for customers regarding site management, ensuring proactive, clear, and professional communication.
• Support smooth customer and maintenance handovers by ensuring site and documentation readiness.
• Drive continuous improvement of installation flow by preventing interruptions and optimizing on-site execution.

This position is ideal for a strong field leader who thrives in dynamic site environments, values safety and quality, and enjoys coordinating teams and stakeholders to deliver successful installation projects and high customer satisfaction.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work

Just some of our many benefits include:

• Competitive salary
• Opportunities to learn and grow
• Comprehensive health and wellness plans for the entire family
• More benefits than required by law

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.