Luxury Service Host - Fine Dining Experience

Banyan Tree Ilha Caldeira; Guadalupe; On-site; MXN 120,000 - 180,000; Full time

Job summary

Banyan Tree Veya in Valle de Guadalupe seeks a Waiter / Luxury Service Host to deliver elegant, warm, and precise dining experiences. You will ensure personalized service that aligns with our luxury standards, elevating every guest interaction.

The role emphasizes attentive service, knowledge of menus, wine pairings, and collaboration with kitchen and bar teams to create memorable moments and refined hospitality.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and passion for luxury service.
• Ability to remain composed and professional in high-pressure environments.
• Experience in luxury hotels, fine dining, or upscale restaurants preferred.
• Knowledge of food, beverages, wines, and service etiquette.
• Positive attitude and teamwork mindset.

Responsibilities

• Provide professional and personalized food and beverage service following luxury hospitality standards.
• Anticipate guest needs and preferences to ensure a seamless dining experience.
• Maintain complete knowledge of menus, ingredients, wine pairings, and resort offerings.
• Ensure proper setup, cleanliness, and presentation of restaurant areas at all times.
• Handle guest requests, concerns, and service recovery with professionalism and empathy.
• Coordinate effectively with kitchen and bar teams to ensure smooth service flow.
• Deliver food and beverages with accuracy, timing, and attention to detail.
• Promote upselling opportunities aligned with guest preferences and service standards.
• Maintain compliance with hygiene, safety, and operational procedures.
• Contribute to a positive, collaborative, and guest-focused team environment.

Skills

Communication

Attention to detail

Luxury service

High-pressure composure

Teamwork

Wine knowledge

Guest relation

English speaking

Job description

Banyan Tree Veya in Valle de Guadalupe seeks a Waiter / Luxury Service Host to deliver elegant, warm, and precise dining experiences. You will ensure personalized service that aligns with our luxury standards, elevating every guest interaction.

The role emphasizes attentive service, knowledge of menus, wine pairings, and collaboration with kitchen and bar teams to create memorable moments and refined hospitality.