Luxury Rooms Training Lead - On-the-Floor Coach

Esperanza, Auberge Collection; Cabo San Lucas; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Esperanza, Auberge Collection en Cabo San Lucas busca un Rooms Division Luxury Standards Specialist para elevar la experiencia del huésped mediante programas de entrenamiento en Housekeeping, Front Office, Concierge y Reservations. Este líder práctico diseña sesiones en piso, colabora con líderes de departamento y gestiona auditorías de calidad para alinear con estándares Five-Star y tendencias de lujo.

Se exige 6+ años en operaciones hoteleras de lujo en puestos gerenciales y dominio del inglés

Formación

• 6+ years in luxury hotel operations at managerial/executive level.
• Experience in Front Office, Housekeeping, Concierge, PBX or Reservations is a plus; Housekeeping and Front Office required.
• Bilingual English/Spanish mandatory.
• Strong knowledge of Five-Star standards and luxury guest experience best practices.
• Ability to design and deliver creative, on-the-floor training and coaching.
• Excellent facilitation, communication, and interpersonal skills.

Responsabilidades

• Design and deliver on-the-floor training across Housekeeping, Front Office, Concierge and Reservations.
• Conduct live coaching during high-impact moments (check-in/out, turndown, guest arrivals, etc.).
• Collaborate with department leaders to align on service expectations and training priorities.
• Lead service audits and use guest feedback to define training needs and goals.
• Develop engaging training formats (roleplays, simulations, storytelling) and support onboarding.

Conocimientos

Training design

Bilingual English/Spanish

Five-Star standards

Facilitation & comms

Interpersonal skills

Cross-functional collaboration

Leadership in luxury ops

Descripción del empleo

Esperanza, Auberge Collection en Cabo San Lucas busca un Rooms Division Luxury Standards Specialist para elevar la experiencia del huésped mediante programas de entrenamiento en Housekeeping, Front Office, Concierge y Reservations. Este líder práctico diseña sesiones en piso, colabora con líderes de departamento y gestiona auditorías de calidad para alinear con estándares Five-Star y tendencias de lujo.

Se exige 6+ años en operaciones hoteleras de lujo en puestos gerenciales y dominio del inglés