Luxury Rooms Training Lead

Esperanza; Cabo San Lucas; Presencial; MXN 900.000 - 1.100.000; Jornada completa

Descripción de la vacante

Esperanza is seeking a Luxury Standards Specialist – Rooms Division to elevate guest experiences through on-the-floor training across Housekeeping, Front Office, Concierge, and Reservations. This leadership role coaches teams to meet Five-Star standards using storytelling and emotional intelligence.

The role collaborates with department leaders and the Quality Manager to identify service gaps, run personalized sessions, and foster a culture of excellence in luxury hospitality.

Formación

• 6+ years of experience in luxury hotel operations in managerial/executive positions.
• Direct experience in Front Office and Housekeeping; Concierge/Reservations is a plus.
• Bilingual English/Spanish required.
• Excellent facilitation, communication, and interpersonal skills.

Responsabilidades

• Design and facilitate tailored training focused on AU service standards and luxury guest engagement.
• Provide hands-on guidance in guest room inspections, arrival/departure experience, and internal communications etiquette.
• Partner with Housekeeping, Front Office, Concierge, and Reservations to align on service expectations and training priorities.
• Collaborate with Quality Manager to analyze audits, guest feedback, and service trends to define training needs.

Conocimientos

Luxury hotel operations

Leadership / management

Staff training

On-floor coaching

Bilingual English/Spanish

Descripción del empleo

Esperanza is seeking a Luxury Standards Specialist – Rooms Division to elevate guest experiences through on-the-floor training across Housekeeping, Front Office, Concierge, and Reservations. This leadership role coaches teams to meet Five-Star standards using storytelling and emotional intelligence.

The role collaborates with department leaders and the Quality Manager to identify service gaps, run personalized sessions, and foster a culture of excellence in luxury hospitality.