Luxury Resort Night-Shift Host - Discreet Guest Service

Aman; México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Aman invites applications for the Resort Host - Night Shift at Amanvari in Baja California Sur. The role delivers discreet, highly personalized service overnight, ensuring the resort remains a sanctuary of peace and privacy for guests.

A quiet presence behind the scenes, you will handle nightly rounds, guest requests, privacy, and support overnight operations, including the Night Audit, to ensure seamless, secure and memorable nights for our guests.

Formación

• Minimum of 3 years of previous experience in ultra luxury hospitality, butler service, guest relations, front office or a similar role.
• Understanding of luxury service standards and high-end guest expectations.
• Basic understanding of hotel operations, guest charges and financial controls.
• Familiarity with Night Audit procedures is highly desirable.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently and confidently during nighttime operations.
• Strong attention to detail, organization and follow-through.
• Ability to remain calm, discreet and solution-oriented in unexpected situations.
• Fluent English; additional languages are an advantage.

Responsabilidades

• Deliver personalized and anticipatory service throughout the night, recognizing and responding to guest needs before they are expressed.
• Protect guest privacy, comfort and wellbeing at all times, maintaining the highest levels of discretion, warmth and professionalism.
• Conduct regular nighttime rounds of assigned villas, residences and resort areas, ensuring that all spaces are in perfect order, presentation and working condition.
• Respond to and coordinate nighttime guest requests, including amenities, in-room dining, transportation, housekeeping, maintenance and special arrangements, ensuring seamless follow-through.
• Prepare and maintain the guest environment for rest, ensuring villas and rooms are thoughtfully arranged and prepared according to individual guest preferences.
• Maintain accurate knowledge of guest preferences, requests and relevant operational information, ensuring appropriate communication with the corresponding departments and a seamless continuation of personalized service.
• Support the overnight operational and financial closing process, including the Night Audit, ensuring that guest charges, transactions and required documentation are complete, accurate and properly processed according to established procedures.
• Perform basic verification and reconciliation of overnight transactions and guest charges, identifying and promptly reporting discrepancies, irregularities or missing information to the appropriate department.
• Handle unexpected situations with composure and sound judgment, while maintaining the highest standards of discretion and prioritizing guest wellbeing, privacy, safety and satisfaction.
• Complete a comprehensive shift handover, including relevant guest preferences, requests, financial or operational discrepancies, pending matters and incidents, ensuring seamless continuity of service for the incoming team.

Conocimientos

Fluent English

Verbal communication

Interpersonal skills

Attention to detail

Discretion

Independent work

Calm under pressure

Descripción del empleo

Aman invites applications for the Resort Host - Night Shift at Amanvari in Baja California Sur. The role delivers discreet, highly personalized service overnight, ensuring the resort remains a sanctuary of peace and privacy for guests.

A quiet presence behind the scenes, you will handle nightly rounds, guest requests, privacy, and support overnight operations, including the Night Audit, to ensure seamless, secure and memorable nights for our guests.