Luxury In-Suite Concierge & Guest Experience

Celebrity Cruises; México; Presencial; MXN 567.000 - 757.000; Jornada completa

Descripción de la vacante

Celebrity Cruises is seeking a Butler to own the guests’ in-suite experience, ensuring seamless execution of premium service that is exceptional and memorable. You will be the liaison between the guest and all Hotel and Marine Departments, proactively anticipating needs and delivering the highest standards of care across suites and amenities.

You must excel in hospitality, communication, and organization, with keen attention to detail and strong decision-making.

Formación

• Minimum of two years guest facing service experience in a luxury environment.
• Ability to speak English clearly, distinctly and cordially with guests.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

Responsabilidades

• Ensuring the Retreat guests are comfortable and knowledgeable regarding their suite, amenities, ship offerings, ports of call, their concierges and Retreat privileges
• Retreat guest’s personal point of contact and advocate for seamless inter-departmental communication and delivery
• Taste-testing and screening of all services and food items to ensure the most impeccable standards prior to guest use and/or consumption
• Championing excellence and driving further increasing standards on behalf of the Retreat program and guest
• Collaborating with all other Retreat areas to share information and guest’s personal preferences to enhance overall Retreat experience in all venues

Conocimientos

Guest service experience

English language

Professional appearance

Emotional intelligence

Conflict resolution

Attention to detail

Descripción del empleo

Celebrity Cruises is seeking a Butler to own the guests’ in-suite experience, ensuring seamless execution of premium service that is exceptional and memorable. You will be the liaison between the guest and all Hotel and Marine Departments, proactively anticipating needs and delivering the highest standards of care across suites and amenities.

You must excel in hospitality, communication, and organization, with keen attention to detail and strong decision-making.