Luxury Client Advisor: Personal Styling & High-Touch Service

OTB Group; Naucalpan de Juárez; On-site; MXN 180,000 - 240,000; Full time

Job summary

Maison Margiela, part of the OTB group, seeks a Client Advisor to welcome international clients with exceptional service and tailored solutions. You will drive sales, provide styling guidance, and uphold the brand’s high standards of luxury.

As a brand ambassador, you will maintain perfect store presentation, build lasting client relationships, and participate in events to elevate the premium shopping experience.

Qualifications

• Luxury retail experience in high-end fashion, jewelry, watches, or luxury lifestyle brands.
• Exceptional communication and storytelling to engage clients.
• Sales-driven mindset to meet and exceed targets.
• Customer-centric approach with a personalized shopping experience.
• Multilingual skills preferred for international clientele.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through upselling and cross-selling while maintaining service standards.
• Maintain high client satisfaction to encourage repeat business.
• Build relationships, manage a client book, and invite to events.
• Represent the brand and ensure store presentation aligns with guidelines.
• Support inventory, POS transactions, and merchandising activities.

Skills

Luxury Retail Experience

Exceptional Communication

Sales-Driven Mindset

Customer-Centric Approach

Multilingual (Preferred)

Job description

Maison Margiela, part of the OTB group, seeks a Client Advisor to welcome international clients with exceptional service and tailored solutions. You will drive sales, provide styling guidance, and uphold the brand’s high standards of luxury.

As a brand ambassador, you will maintain perfect store presentation, build lasting client relationships, and participate in events to elevate the premium shopping experience.